Thomas Fletcher
Henderson,NV
Summary
Proficient IT/Network Support Specialist offering more than 20 years of experience in helpdesk operations, network maintenance, and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, and voice/data innovations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
IT/Network Support Specialist
Gerawan Farming/Prima Wawona
01.2016 - 03.2024
- Desktop/Network support
- Monitor software applications for distribution, troubleshoot hardware, software, and network problems for Windows/Apple-based computers on site as well as 5 remote locations, travel to sites if necessary
- Server installation and configuration
- Virtual server setup, configuration, monitoring, and troubleshooting through VMware
- Remote Desktop Support
- Active Directory administration
- Setup, and configuration of iDevices laptops, iPads, iPad mini, and iPods on different iOS through AirWatch
- Cisco and Dell network administration, switch configuration, monitoring, wireless access points, and network servers, network cable installation
- Setup and maintained telecommunications systems
- Project Management.
- Improved overall user experience through support, training, troubleshooting, improvements, and communication of system changes.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Documented support procedures, processes, and solutions in centralized systems, enabling user self-service.
- Designed and evaluated WAN and LAN connectivity technologies.
IT Support Specialist 3
Randstad Technologies, L.P.
01.2014 - 01.2015
- Level 3 desktop support for McKesson Inc. Fresno, CA
- Monitored software applications for distribution, troubleshoot hardware, software, and network problems on site as well as 8 remote locations
- Remote Desktop Support
- Active Directory administration
- Setup and maintained telecommunications systems
- Project Management.
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot, and resolved desktop issues.
- Resolved escalated issues by serving as a wide-ranging subject matter expert.
Desktop Support Supervisor
Alorica Inc
01.2012 - 01.2014
- On-site desktop support for Alorica Inc. Fresno/Clovis, CA
- Monitored software applications for distribution, troubleshoot hardware, software, and network problems for call center computers as well as users
- Remote Desktop Support
- Active Directory administration
- Setup and maintained telecommunications systems
- Project Management.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
System Analyst
Adecco
01.2010 - 01.2012
- On-site system support for SC Johnson Fresno, CA
- Monitored software applications for distribution, troubleshoot hardware, software, and network problems for production line computers as well as users
- Remote Desktop Support
- Active Directory administration
- Setup and maintained telecommunications systems
- Project Management
- Improved systems with the addition of new features and infrastructure.
PC/LAN Support
KForce
01.2008 - 01.2009
- On-site system support for Kaiser Permanente Fresno, CA
- Monitored software applications for distribution, troubleshoot hardware, software, and network problems for Administrative office computers
- Active Directory administration
- PC refresh
Site System Support
Teksystems / Ciber INC.
02.2004 - 01.2007
- On-site system support for Kraft Foods Fresno, CA
- Monitored software applications for distribution, troubleshoot hardware, software, and network problems for production line computers as well as users
- Remote Desktop Support
- Active Directory administration
- Setup and maintained telecommunications systems
- Project Management
Dell Computer Repair Technician
Ban Tec
08.2003 - 01.2004
- Onsite warranty repair of Dell computers and notebooks
- Replace hard drive, CPU, motherboard, Ram, video and/or sound cards or other malfunctioning part covered by the individuals warranty contract.
Computer Technician
G-Tech
01.2003 - 07.2003
- Participated in installation, configuration, and networking of self service California Lottery machines from Stockton, CA to Bakersfield, CA
- Participated in the Customer Service Ambassador program which consisted of instructing Lottery players how to use the new machines and troubleshooting any problems at each location.
Computer Technician
TEKsystems
01.2002 - 04.2002
- Participated in Windows 2000 desktop configuration refresh at Lemoore Naval Air Station, consisting of 3500 Dell desktop and laptop systems
- Troubleshoot hardware and software problems.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
Education
Microsoft Security Clinic -
New Horizons Technical College
Fresno, CACertification course for Microsoft Certified Systems Engineer (MCSE) for Windows 2000 -
Heald College
Fresno, CASchool of Infantry 1995 and Administrative Clerk Course 1995 – 1996 -
United States Marine Corps
Twentynine Palms, CA12.1999
Received Diploma -
Visalia Adult School
Visalia, CA04.1995
Rio Mesa High School
Oxnard, CA06.1987
Skills
- System Administration
- Switches and routers
- Software Installation
- Network Troubleshooting
- Hardware Installation
- Remote Support
- Wireless Networking
- Backup and recovery
- VoIP Systems
- Network configuration
- Data Backup
- Hardware and Software Repair
- Mobile Device Management
- Network support
- Server maintenance
Certification
- Microsoft Certified Professional (MCP)
- Dell Certified Systems Expert (DCSE)
Awardscitations
- Honorable Discharge: United States Marine Corps (1999)
- Navy/Marine Corps Achievement Medal (1998) for restructuring and improving the legal process
- Good Conduct Medal (1998) for three years loyal and dedicated Service
- Meritorious Unit Commendation (1998) for “Hunter Warrior” Marine readiness training
- Meritoriously Promoted (1995) for superior performance of duties
- National Defense Medal (1995) for serving as a US Marine during Operation Desert Watch
References
Available upon request
Timeline
IT/Network Support Specialist
Gerawan Farming/Prima Wawona
01.2016 - 03.2024
IT Support Specialist 3
Randstad Technologies, L.P.
01.2014 - 01.2015
Desktop Support Supervisor
Alorica Inc
01.2012 - 01.2014
System Analyst
Adecco
01.2010 - 01.2012
PC/LAN Support
KForce
01.2008 - 01.2009
Site System Support
Teksystems / Ciber INC.
02.2004 - 01.2007
Dell Computer Repair Technician
Ban Tec
08.2003 - 01.2004
Computer Technician
G-Tech
01.2003 - 07.2003
Computer Technician
TEKsystems
01.2002 - 04.2002
Microsoft Security Clinic -
New Horizons Technical College
Certification course for Microsoft Certified Systems Engineer (MCSE) for Windows 2000 -
Heald College
School of Infantry 1995 and Administrative Clerk Course 1995 – 1996 -
United States Marine Corps
Received Diploma -
Visalia Adult School
Rio Mesa High School
- Microsoft Certified Professional (MCP)
- Dell Certified Systems Expert (DCSE)
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