Thomas France

East Lansing

Summary

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

years of professional experience

Certification

Work History

Operations Manager

FedEx Ground

08.2021 - Current

Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Analyzed and reported on key performance metrics to senior management.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Reported issues to higher management with great detail.

Sales Associate

GVD Supply Co.

04.2018 - 10.2019

Provided superior service to customers by quickly responding to requests, suggestions and concerns.
Managed a diverse portfolio of accounts, consistently meeting or exceeding sales targets while maintaining high levels of customer satisfaction.
Negotiated pricing with vendor suppliers to fit customer's budget and generate maximum gross profit.
Streamlined the ordering process through close communication with clients and internal teams, ensuring accuracy and timely delivery of products.
Maintained detailed records of sales activities, including client interactions, orders, and follow-up communication.
Increased wholesale sales by developing strong relationships with clients and providing exceptional customer service.

Education

High School Diploma -

Grand Rapids Catholic Central

Grand Rapids, MI

05-2017

No Degree -

Michigan State University

East Lansing, MI

Skills

Problem-solving
Team leadership
Operations management
Customer service
Decision-making

Operations oversight
Goal setting
Strategic planning
Process improvement
Client relations