Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Freehling

Eureka Springs,AR

Summary

Hardworking employee enthusiastic about learning current field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

5
5
years of professional experience

Work History

Sales Representative

Springdale Tractor
Berryville, AR
06.2019 - Current
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Customer Relationship Executive

Heartland Payment Systems
Conway, AR
10.2017 - 06.2019
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.kh
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.

Education

No Degree - Business Administration

Adrain College
Adrain MI

Skills

  • Needs Understanding
  • B2B Sales
  • Product and Service Knowledge
  • New Business Opportunities
  • Account Servicing
  • Onsite Product Demonstrations
  • Creating Collateral

Timeline

Sales Representative

Springdale Tractor
06.2019 - Current

Customer Relationship Executive

Heartland Payment Systems
10.2017 - 06.2019

No Degree - Business Administration

Adrain College

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Thomas Freehling