Thomas Gabel
West Chester,PA
Summary
Dynamic professional with a proven track record, adept in management and quick problem-solving. Excelled in fostering customer relationships and streamlining operations. Skilled in communication and hardware maintenance, significantly enhancing the dining experience.
Overview
3
3
years of professional experience
Work History
Server
Boathouse Restaurant
05.2021 - Current
- Cultivated and maintained relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Dealt with lots of volume, many experiences of getting the job done well under pressure or in the face of adversity.
- Worked with POS system to place orders, manage bills, and complete shift reviews.
- Dealt with large variety of customer service issues effectively and efficiently.
Server Manager
Boathouse Resturaunt
05.2024 - Current
- Led team of servers to consistently meet customer service and sales targets.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
Education
Bachelor of Science - Business Management, Supply Chain Management
West Chester University of Pennsylvania
West Chester, PA01.2025
Skills
- Communication
- Quick Problem Solving
- Hardware maintenance
- Management
- Customer Relationships
Timeline
Server Manager
Boathouse Resturaunt
05.2024 - Current
Server
Boathouse Restaurant
05.2021 - Current
Bachelor of Science - Business Management, Supply Chain Management
West Chester University of Pennsylvania
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