Thomas Galloy
Monee,IL
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
30
30
years of professional experience
Work History
Store Manager
Petco Animal Supplies
San Diego, CA
12.1992 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales 3.3 million 2021 and minimized shrinkage 1.2% through excellent customer service 9.1% and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Developed 6 new store locations from ground up by hiring and training efficient team.
- Analyzed and interpreted store trends to facilitate planning.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Education
Associate of Arts -
Cornell College
Mount Vernon, IA05.1984
Skills
- Financial Statement Review
- Sales Tracking
- Store Merchandising
- Cash Management
- Management Training
- Customer Service
- Inventory Management
- Supply Ordering
- Leadership
- Customer Relations
- Store Operations Oversight
- Profit and Loss
- Profit and Loss Statements
- Employee Motivation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager
Petco Animal Supplies
12.1992 - Current
Associate of Arts -
Cornell College
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