Thomas Gdula
Rutherford,NJ
Summary
Results-driven Service Coordinator with a strong background at Airmatic Compressor Systems, adept at resolving technical issues and enhancing customer satisfaction. Proven ability to help achieve sales goals through effective communication and service recommendations. Detail-oriented with mechanical aptitude, committed to continuous improvement and delivering exceptional service contracts.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Service Coordinator/Service Support Specialist
Airmatic Compressor Systems
Carlstadt, NJ
10.2009 - 03.2025
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided assistance via telephone.
- Maintained up-to-date knowledge of industry trends and best practices, ensuring optimal support for clients.
- Repair and service quotes.
- Responsible for the execution of ECBs.
- Dispatched technicians for after hours repairs as needed.
Internal Sales Consultant
Scales Industrial Tech now known as Quincy
West Paterson , NJ
02.2000 - 04.2009
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvement.
- Completed CAGI education level 2.
Education
Some College (No Degree) - 2 years toward M.E.
University of Michigan, Dearborn
Dearborn, MISkills
- Work ethic
- Effective communication
- Service recommendations and estimates
- Repair quotes and contracts
- Professionalism
- Attention to detail
- Proficiency in Microsoft Windows
- Active listening
- Mechanical aptitude
Certification
- Certificate in engine rebuilding from Bergen County Tech.
- Schooled in parts sales and Service training at Sullair.
- Sales training at Gardner Denver.
- Night courses in Microsoft Word and Excel.
Timeline
Service Coordinator/Service Support Specialist
Airmatic Compressor Systems
10.2009 - 03.2025
Internal Sales Consultant
Scales Industrial Tech now known as Quincy
02.2000 - 04.2009
Some College (No Degree) - 2 years toward M.E.
University of Michigan, Dearborn
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