Thomas Gebauer
San Diego,CA
Summary
Customer-focused Director with experience leading cross-functional initiatives across healthcare technology and global conference organizations. Proven track record of managing strategic client portfolios, driving product adoption, and ensuring measurable business outcomes through structured engagement, data-driven insights, and operational excellence. Experienced in guiding customers through onboarding, implementation, and growth phases while resolving complex issues through analysis and cross-functional collaboration. Adept at leveraging automation, AI-enabled tools, and scalable systems to optimize workflows, improve customer health, and increase long-term value realization. Recognized for building trusted relationships, managing escalations, and aligning stakeholders to drive sustained product usage and expansion.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Director of Sales and Marketing
Progenesis
La Jolla
06.2022 - Current
- Led global commercial strategy across North America, LATAM, Europe, South Asia, and India, driving expansion and revenue growth for genetic testing services.
- Leader of the Customer Success team to enhance client retention, identify upsell opportunities, and ensure seamless clinic engagement across multiple accounts.
- Drove new business development through strategic partnerships with clinical networks and healthcare providers, accelerating adoption of diagnostic technologies.
- Built, onboarded, and mentored a high-performing B2B sales team, owning sales enablement, training, and performance management.
- Oversaw end-to-end sales pipeline and CRM strategy, implementing scalable tools (including CIMA and JIRA) to improve forecasting, visibility, and execution.
- Aligned sales, marketing, onboarding, and customer success strategies to ensure seamless clinic implementation, retention, and lifecycle engagement.
- Managed and scaled the marketing function, leading go-to-market strategy, digital campaigns, product launches, events, and brand positioning.
- Served as a commercial and scientific ambassador, translating complex research and clinical capabilities into compelling value propositions for providers and partners.
Director of Event Operations
GENES Conference
San Diego, CA
01.2023 - Current
- Directed end-to-end execution of multi-day, science-focused conferences, overseeing logistics, scientific programming, exhibitor relations, marketing, and on-site operations.
- Owned event budgets and vendor negotiations, driving cost control while maintaining high-quality attendee and sponsor experiences.
- Led all event logistics, including venue selection, AV, exhibitor floor plans, signage, security, and speaker travel and accommodations.
- Built and managed custom speaker, attendee, and exhibitor registration portals, streamlining onboarding, communication, and on-site operations.
- Led on-site teams, contractors, and vendors as the primary decision-maker during live events.
- Strengthened vendor, sponsor, and stakeholder partnerships to ensure seamless execution and long-term collaboration.
- Continuously improved event performance through post-event analysis, feedback, and industry best practices.
- Delivered conferences with 150+ attendees, 20+ speakers, and 20+ exhibitors.
Territory Sales Manager
Diablo Tools
San Diego
12.2021 - 06.2022
- Drove B2B and retail sales of power blade accessories across Western-region Home Depot locations, increasing product adoption, shelf presence, and regional revenue.
- Led in-store product demonstrations, sales presentations, and trade show participation to educate store teams, engage buyers, and generate new business opportunities.
- Managed prospect outreach, account relationships, and pipeline tracking using CRM tools, collaborating with regional teams to execute territory-wide sales strategies.
Education
Bachelor of Business Marketing -
San Diego State University
San Diego, CA05-2021
Associate of Science -
Saddleback College
Mission Viejo, CA05-2019
Skills
- Full-cycle event management
- International market development
- B2B sales expertise
- Revenue Growth & Pipeline Management
- CRM Development & Sales Operations (Cvent, Custom CRM, CIMA, JIRA)
- Vendor, Exhibitor & Partner Negotiation
- Financial resource management
- Cross-functional leadership
- Marketing strategy development
- Market expansion strategies
- Executive Presentations & Stakeholder Communication
- Trade Shows, Conferences & Live Demonstrations
- Process Optimization, SOPs & Operational Excellence
Certification
Certified Meeting Professional
Timeline
Director of Event Operations
GENES Conference
01.2023 - Current
Director of Sales and Marketing
Progenesis
06.2022 - Current
Territory Sales Manager
Diablo Tools
12.2021 - 06.2022
Bachelor of Business Marketing -
San Diego State University
Associate of Science -
Saddleback College