Thomas Gilbert
Stump Creek,PA
Summary
Dynamic technician with extensive experience at Xfinity Comcast, excelling in network troubleshooting and team leadership. Proven track record in enhancing operational efficiency and customer satisfaction through effective communication and strategic problem-solving. Adept at system installation and maintenance, ensuring reliable service delivery and minimal disruption during outages.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Universal Technician 4-5
Xfinity Comcast
Brookville, PA
03.2012 - Current
- Collaborated with customers to clarify service offerings and resolve technical inquiries.
- Installed and maintained Comcast products for residential and commercial clients, including internet, video, phone, and home security systems.
- Managed on-call responsibilities for plant reliability and system maintenance.
- Responded to system outages during 24-hour on-call shifts, ensuring minimal disruption.
Lead Technician/Supervisor
Xfinity Comcast
Brookville, PA
03.2004 - 03.2012
- Oversaw daily operations to enhance efficiency and productivity.
- Delegated tasks and assignments to optimize team performance.
- Implemented strategies that streamlined workflows across departments.
- Assisted junior technicians in resolving complex technical issues.
- Conducted weekly team meetings to discuss safety protocols and recurring issues.
- Facilitated communication regarding new products and procedures during team huddles.
- Managed mapping and updates for Pennsylvania one call system.
- Collaborated with technicians to review monthly and annual reports and performance evaluations.
Universal Technician 1-2-3
Xfinity Comcast
Brookville, PA
03.2002 - 03.2004
- Installed phone, internet, and video services to enhance customer connectivity.
- Collaborated with maintenance department to ensure system reliability and minimize customer disruption.
Service Technician
Baker Installations
Warren, PA
01.2000 - 03.2002
- Served as subcontractor for Bell Atlantic, ensuring reliable customer product and service maintenance.
- Executed troubleshooting processes to resolve customer issues efficiently.
- Collaborated with multiple cable companies on system rebuilds and upgrades.
- Streamlined communication between clients and service providers to enhance project execution.
Education
High School Diploma -
DuBois Area Senior High School
DuBois, PA06-1995
Skills
- Network troubleshooting
- Equipment maintenance
- System installation
- Technical support
- Diagnostics testing
- Customer engagement
- Team leadership
- Safety compliance
Certification
- CCT4 Training
Timeline
Universal Technician 4-5
Xfinity Comcast
03.2012 - Current
Lead Technician/Supervisor
Xfinity Comcast
03.2004 - 03.2012
Universal Technician 1-2-3
Xfinity Comcast
03.2002 - 03.2004
Service Technician
Baker Installations
01.2000 - 03.2002
High School Diploma -
DuBois Area Senior High School
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