John Saquella

• Ensured optimal functionality of home technology systems by addressing client concerns and implementing necessary adjustments.
• Assisted clients in understanding the features and benefits of their newly installed systems, promoting overall satisfaction with services rendered.
• Consulted with customers about needs and proposed additional services.
• Explained paperwork, waivers, and agreements to customers and assured each part was properly signed.
• Resolved technical issues with exceptional troubleshooting skills, resulting in minimized downtime for customers.
• Provided comprehensive training sessions for new hires on best practices related to installation techniques, troubleshooting methods, and customer relations management.
• Adapted quickly to changing industry trends and technologies, ensuring the ability to proficiently install and service a wide range of home technology systems.
• Installed boxes, routers, telephone, and home automation devices.
• Developed and implemented plans for installation of new networks and cabling systems.
• Collaborated with other workers and customers to resolve issues of deficient communications connections.
• Installed wiring, cabling and networking hardware on customer premises.
• Worked closely with network administrators and server engineers to deliver quality service.
• Demonstrated expertise in various home technologies, including security systems, entertainment devices, and automation controls.

• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
• Observed equipment operation to diagnose and troubleshoot reported issues.
• Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
• Completed preventive maintenance on machines to enhance production and maintain quality.

• Pulled wire through conduits and through holes in walls and floors.
• Organized materials and tools in to maintain clean and neat work areas.
• Helped complete system installations, digging trenches, and breaking up concrete.
• Improved workplace organization by maintaining a clean and hazard-free environment for all team members during projects.
• Tested electrical systems and continuity of circuits in electrical wiring, equipment and fixtures using various testing devices.
• Aided senior electricians in troubleshooting complex electrical issues using diagnostic tools such as multimeters or clamp meters.

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
• Demonstrated to customers proper methods for operating equipment after it had been installed.

Set up, operated and maintained digital and analog communications circuits in a fast paced and demanding environment. Supervised a team of 4 operators. Was responsible for maintaining. utilizing classified materials. Held a Top Secret security clearance