Open To Work
Thomas Gilliard
Columbia,SC
Summary
Seasoned professional bringing advanced route planning and load management abilities developed over several years of transportation experience. Solid safety record with strong commitment to successful operations and customer satisfaction. Highly organized individual with defensive driving expertise.
Overview
23
23
years of professional experience
Work History
Owner/Operator
Luxury Transport and Hauling
Columbia, South Carolina
11.2019 - Current
- Managed daily operations for luxury transport and hauling services.
- Coordinated logistics and schedules for efficient delivery routes.
- Oversaw maintenance of vehicles to ensure safety and reliability.
- Implemented process improvements to enhance service efficiency and quality.
- Developed relationships with clients to foster repeat business opportunities.
- Handled invoicing and financial management for operational budgeting.
- Ensured compliance with transportation regulations and safety standards.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
Delivery Specialist
Southern Overnight
Lexington, South Carolina
01.2017 - 07.2022
- Coordinated timely delivery schedules to meet customer expectations.
- Managed inventory levels and ensured accurate package tracking.
- Trained new staff on delivery protocols and safety procedures.
- Communicated with customers regarding delivery status and issues.
- Collaborated with team members to streamline logistics processes.
- Utilized routing software to optimize delivery routes effectively.
- Assisted in resolving customer complaints related to deliveries promptly.
- Managed daily delivery operations to ensure timely and accurate deliveries of goods.
- Processed orders accurately according to customer requirements.
- Performed routine maintenance checks on all equipment used during deliveries.
- Promoted exemplary service to customers by keeping deliveries on time and undamaged.
- Responded quickly to any changes or unexpected delays during deliveries.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
- Remained calm and pleasant with customers at all times, even during tense situations.
- Inspected vehicles prior to loading and unloading cargo to verify safety standards were met.
Behavior Specialist / Med Tech
SC Mentor
Columbia, South Carolina
09.2013 - 04.2017
- Developed behavior intervention plans for clients with diverse needs.
- Facilitated group sessions to enhance social skills and peer interactions.
- Observed client behaviors to identify triggers and effective strategies.
- Assisted in crisis intervention to ensure client safety and stability.
- Monitored client documentation for compliance with regulatory standards.
- Implemented data collection methods to track behavioral changes effectively.
- Created positive learning environments by utilizing evidence-based practices such as Positive Behavior Interventions and Supports.
- Developed and implemented departmental support systems to meet strategic objectives.
- Leveraged data and collaborated with executive leaders to refine and improve discipline protocols.
- Attended professional development workshops related to best practices in working with special needs populations.
- Created and administered questionnaires to identify development needs and individualized strategies to meet goals.
- Monitored and recorded client progress towards behavioral goals.
- Maintained detailed case notes and documentation in compliance with ethical standards.
- Developed visual supports and other tools to aid in behavior modification.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Supported healthcare teams in consistently delivering timely and quality care according to company standards.
- Administered medications under physician direction following standard operating procedures.
- Managed inventory purchasing, organization and tracking.
- Adhered to all safety and infection control precautions and regulations.
Behavior Specialist / Med Tech
Babcock
Columbia, South Carolina
12.2014 - 02.2017
- Developed behavior intervention plans for clients with diverse needs.
- Facilitated group sessions to enhance social skills and peer interactions.
- Observed client behaviors to identify triggers and effective strategies.
- Assisted in crisis intervention to ensure client safety and stability.
- Monitored client documentation for compliance with regulatory standards.
- Implemented data collection methods to track behavioral changes effectively.
- Provided crisis management support for students exhibiting challenging behaviors in school settings.
- Maintained accurate records of assessments, observations, interventions, and other activities related to each student's behavioral plan.
- Participated in interdisciplinary team meetings to discuss student progress, develop recommendations, and collaborate on educational decisions.
- Worked directly with students and discussed behavioral goals and implementation of behavior intervention programs.
- Developed social skills instruction plans for students who exhibit difficulty developing appropriate peer relationships.
- Created positive learning environments by utilizing evidence-based practices such as Positive Behavior Interventions and Supports.
- Developed and implemented departmental support systems to meet strategic objectives.
- Leveraged data and collaborated with executive leaders to refine and improve discipline protocols.
- Conducted Functional Behavioral Assessments, developed Behavior Intervention Plans, and monitored student progress in meeting IEP goals.
Detention Officer
Richland County Detention Center
Columbia, South Carolina
05.2009 - 09.2013
- Supervised inmates to maintain safety and security within the facility.
- Conducted regular inspections of cells and common areas for contraband.
- Managed inmate intake and processing in accordance with established protocols.
- Enforced facility rules and regulations to ensure compliance among inmates.
- Collaborated with law enforcement for inmate transport and court appearances.
- Responded to emergencies, applying de-escalation techniques when necessary.
- Documented incidents accurately in daily logs for review by management.
- Assisted in training new detention officers on procedures and policies.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
- Provided support and assistance to fellow officers during emergency situations.
- Served meals in a timely manner while enforcing mealtime regulations for inmates.
- Escorted inmates from one area of the detention center to another safely and securely.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
- Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Maintained records of incident reports and daily logs to document inmate activity.
- Responded quickly and effectively to any medical emergencies that arose within the facility.
- Enforced disciplinary action when appropriate according to established guidelines.
- Participated in training sessions designed to improve job performance or learn new techniques.
- Investigated disturbances within the facility and reported findings to supervisors.
- Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
- Supervised inmates during recreational activities, providing guidance when needed.
- Conducted regular safety inspections of all equipment used by staff members or inmates.
- Patrolled areas within the detention center on foot or by vehicle to monitor security levels.
- Adhered strictly to all laws pertaining to detentions facilities while maintaining professional conduct at all times.
- Transported and escorted inmates to hospitals, court, and other institutions.
- Attended court hearings related to inmates under supervision when requested by supervisors.
- Coordinated with other law enforcement agencies regarding criminal investigations involving detainees.
- Performed basic first aid procedures and cardiopulmonary resuscitation on unconscious inmates and officers.
- Escorted detainees to court hearings, medical appointments, and other off-site locations securely.
- Compiled daily reports summarizing detainee conduct, facility issues, and any security breaches.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
Lieutenant /Security Officer
US Security
Myrtle Beach, South Carolina
04.2006 - 05.2009
- Supervised security personnel during high-profile events and daily operations.
- Developed and implemented security protocols to enhance safety measures.
- Trained new officers on procedures, equipment, and emergency response techniques.
- Coordinated with local law enforcement for incident reporting and resolution.
- Conducted regular inspections of facilities to identify potential security risks.
- Managed incident responses, ensuring adherence to established protocols and guidelines.
- Led team meetings to discuss strategies for improving operational efficiency.
- Collaborated with management to assess and address security needs of clients.
- Provided clear and decisive leadership by rapidly assessing and responding to changing field conditions.
- Responded to fire and emergency alarms and evaluated emergency to direct company operations.
- Managed staff schedules for shifts and events to minimize overtime costs.
- Developed and implemented training procedures for newly hired personnel.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Security Officer
Wellman
Johnsonville, South Carolina
06.2003 - 06.2006
- Monitored surveillance cameras to ensure safety and security of premises.
- Conducted regular patrols to identify and address potential security issues.
- Responded to alarms and emergencies, providing immediate assistance when needed.
- Enforced access control procedures for staff and visitors entering the facility.
- Prepared detailed reports on incidents, observations, and security breaches.
- Collaborated with local law enforcement during investigations and emergency situations.
- Trained new security personnel on protocols and safety measures for the workplace.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Columbia, SC 01.2026 - 04.2026
Hemingway High School
Hemingway, SCSkills
- Effective communication
- Client relationship management
- Situational awareness
- Behavior intervention planning
- Crisis management
- Team collaboration
- Regulatory compliance
- Business operations management
- Risk management
- Hiring
- Preventative maintenance
- Operations management
- Strategic planning
- Budget development
- Inventory management
- Business planning
- Staffing
- Negotiation
- Documentation and reporting
- Safe driving
- Stress management aptitude
- Self-motivation and discipline
- Basic maintenance
- Clean MVR
Timeline
Bachelor of Science - Criminal Justice
University of Phoenix
01.2026 - 04.2026
Owner/Operator
Luxury Transport and Hauling
11.2019 - Current
Delivery Specialist
Southern Overnight
01.2017 - 07.2022
Behavior Specialist / Med Tech
Babcock
12.2014 - 02.2017
Behavior Specialist / Med Tech
SC Mentor
09.2013 - 04.2017
Detention Officer
Richland County Detention Center
05.2009 - 09.2013
Lieutenant /Security Officer
US Security
04.2006 - 05.2009
Security Officer
Wellman
06.2003 - 06.2006
Hemingway High School