Thomas Gonzales
Tomball
Summary
Results-driven Assistant Store Manager with over 25 years of experience in enhancing team performance, operational efficiency, and customer satisfaction. Proven track record in staff development, inventory management, and effective problem-solving.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Assistant Store Manager/ D13 Food Safety Lead
Kroger
Houston
08.1998 - Current
- ASL: 396, 327, 179, 308, 385, 744, 308, 302, 149, 109, 321, 344, 241, 256, 197 10+ years overnight and 5+ years as Grocery Manager
- Managed daily operations, enhancing team performance and productivity through targeted strategies.
- Evaluated staff performance regularly, addressing issues swiftly to uphold standards.
- Delivered coaching through shoulder to shoulder training to enhance employee performance.
- Developed cross-training initiatives to maintain functional coverage and versatility within the team.
- Allocated tasks based on skills, reinforcing team effectiveness and collaboration.
- Organized regular huddles for progress updates and discussion of improvement strategies.
- Applied customer service protocols to resolve challenges, fostering positive customer experiences.
- Maintained vendor relationships, securing timely deliveries of goods and services.
Education
Brazosport
Skills
- Inventory management and control
- Vendor management
- Sales forecasting
- Operational efficiency
- Staff coaching
- Performance evaluation
- Workforce management
- Store setup
- Visual merchandising
- Customer service and relations
- Conflict resolution
- Effective communication
- Time management
- Attention to detail
- Loss prevention techniques
Certification
- Food Manager Certification
Timeline
Assistant Store Manager/ D13 Food Safety Lead
Kroger
08.1998 - Current
Brazosport