Rhea Delp
Huntington,AR
Summary
Driven Nationally Certified Pharmacy Technician with 15 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately maintaining drug inventories and updating pharmacy records. Great at leading by example in training and raising Net Promoter scores.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
Walmart
03.2008 - Current
- Pharmacy Technician From 03/08 to 06/2015
- Received my National Certification in 07/2017
- Became Lead Technician 10/2019
- Supervised pharmacy 9 technicians and coordinated day-to-day assignments.
- Helped technicians get enrolled and complete Pharmacy Technician University in order to be able to take the National Certification test and become nationally certified
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Inventory Management, Ordering supplies, inputting, filling and selling prescriptions
- Raised NPS (Net Promoter Score) From 65 to 86 in the first year of transferring to Greenwood Walmart SuperCenter.
Certified Pharmacy Technician
Walmart UAT
08.2023 - 11.2023
- User acceptance Testing
- Working on given regression sheets to find and correct typos and defects within new software versions.
- Documented, triaged and managed defects in Connexus (pharmacy software) and worked with Project managers to facilitate timely resolutions.
- Created Regression sheets in Excel for current and future testing items.
Education
Bachelor of Science - Psychology
John Brown University
Siloam Springs, AR05.2019
Associate of Science - Allied Health
Carl Albert State College
Poteau, OK05.2017
Skills
- Pharmacy and Customer Records Management
- HIPAA
- Inventory Management Control
- Customer Service
- Problem-Solving Skills
- Regulatory Compliance
- Training and leading
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Pharmacy Technician - By Arkansas State Board of Pharmacy
- CPR certified
- Immunization Certification
Timeline
Certified Pharmacy Technician
Walmart UAT
08.2023 - 11.2023
Lead Pharmacy Technician
Walmart
03.2008 - Current
Bachelor of Science - Psychology
John Brown University
Associate of Science - Allied Health
Carl Albert State College
Similar Profiles
Eric PuleoEric Puleo
Online Pickup Associate at WalmartOnline Pickup Associate at Walmart
Trenton PeckTrenton Peck
Front End Team Lead at WalmartFront End Team Lead at Walmart
Dawson HyattDawson Hyatt
Overnight Stocker at WalmartOvernight Stocker at Walmart
Rachel ChristopherRachel Christopher
Spark Driver at WalmartSpark Driver at Walmart
Kolt CassKolt Cass
Glass Bender/Machine Operator at Precision Glass BendingGlass Bender/Machine Operator at Precision Glass Bending