Thomas Green

• Supported sales team by preparing quotes and processing orders efficiently.
• Collaborated with cross-functional teams to enhance customer satisfaction and service delivery.
• Maintain accurate customer records using internal CRM systems.
• Served as a liaison between customers and internal teams, facilitating seamless communication throughout project lifecycles.
• Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
• Developed positive relationships with clients, fostering trust and loyalty.
• Monitored account status and proactively communicated updates to customers.
• Assisted in maintaining accurate customer records using internal CRM systems.
• Coordinated customer account management activities to ensure timely resolution of inquiries and requests.

• Developed training programs to enhance staff performance and improve customer interaction skills.
• Implemented process improvements resulting in reduced response times and increased efficiency in service operations.
• Analyzed customer feedback to identify trends, driving strategic changes to enhance overall service experience.

Directed a team of three in customer service and design to elevate customer satisfaction, optimize delivery timelines, and minimize waste.

Coordinated customer specifications with production timelines and shipping arrangements to ensure timely delivery.

Evaluated and balanced machine loading to minimize late orders and prevent overbooking.

Created new customer items, establish pricing and improve margins where possible. Generate quotations.

Assisted in analyzing new business opportunities and creating bid packages. Supported evaluation of quote requests to confirm resource availability. Conducted sales and account analysis by item and customer as required.