Thomas Harmon
Sarasota,FL
Summary
Results-driven general manager with expertise in fostering a positive culture and enhancing customer satisfaction. Proven track record in driving operational effectiveness within service industries. Skilled in team development, effective communication, and quality assurance, consistently achieving key performance indicators.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Branch Manager
One Hour Air
Bradenton, Florida
05.2025 - Current
- Streamlined daily operations to meet budgetary and performance objectives.
- Oversaw inventory management to maintain optimal stock levels for warehouse and vehicle supplies.
- Ensured attainment of key performance indicators to enhance operational effectiveness.
- Hired, trained, and promoted staff to enhance team performance and productivity.
- Cultivated a business culture focused on exceptional customer experience and career advancement opportunities.
General Manager
Air and Energy
Bradenton, Florida
03.2024 - 05.2025
- Oversaw daily operations for HVAC, plumbing, electrical, and generator services, ensuring efficient service delivery and customer satisfaction.
- Created improved sales and service processes to boost profitability and customer satisfaction.
- Established processes that maximized efficiency and profitability across departments.
- Developed management team through targeted training programs, improving leadership capabilities and departmental outcomes.
- Implemented training and development initiatives for all team members, fostering skill enhancement and career growth.
VP of Operations
Cool Today, Plumbing Today, Energy Today
Tampa, Florida
2016 - 2023
- Oversaw daily operations for Tampa branches, ensuring seamless service delivery in HVAC, plumbing, and electrical sectors.
- Increased annual revenue from $2 million to $32 million over seven years through service expansion.
- Managed residential and commercial service offerings, expanding market reach and increasing customer base.
- Held full P&L responsibilities, including production planning and quality assurance.
- Directed budgeting, material procurement, equipment maintenance, and safety compliance, aligning operational strategies with growth objectives.
- Established production goals and performance standards while monitoring KPIs to drive division growth.
General Manager Commercial Services
Cool Today, Plumbing Today, Energy Today
Sarasota, Florida
2013 - 2016
- Coordinated commercial trades, managing field personnel and dispatching fleet resources to optimize operations.
- Oversaw budget management for labor, materials, and asset maintenance, ensuring alignment with financial goals.
- Conducted comprehensive financial audits to boost business performance and data analytics.
- Identified improvement areas, achieving turnaround from annual loss to surpassing industry standard KPIs.
- Implemented systems that streamlined processes and expedited project timelines.
Installation Manager/ New Construction Manager
Cool Today, Plumbing Today, Energy Today
Sarasota, Florida
2006 - 2013
- Planned, coordinated, and monitored installations, resulting in consistently high customer satisfaction ratings.
- Conducted quality inspections on installations, ensuring adherence to standards and enhancing overall project quality.
- Collaborated with clients to identify needs and create tailored installation solutions.
- Reviewed project plans for adherence to local codes and regulations.
- Trained new staff on safety protocols and installation procedures for optimal performance.
- Implemented process improvements in installation operations, streamlining workflows and reducing delays.
- Oversaw inventory management for tools and materials essential for installations.
- Mentored team members to enhance skills and professional development.
Technician Team Leader
Cool Today, Plumbing Today, Energy Today
Sarasota, Florida
2003 - 2006
- Installed, serviced, and maintained HVAC systems for optimal performance.
- Diagnosed and troubleshot immediate and preventive repairs for clients.
- Trained new team members on safety protocols and equipment usage standards to ensure compliance and reduce incident risks.
- Compiled tailored service packages from assessments to directly meet client needs and budgets, enhancing service relevance.
- Utilized current field software while pursuing advanced training in trades.
- Prioritized customer service, resulting in improved client satisfaction and loyalty.
- Demonstrated integrity in all customer interactions in daily interactions with customers.
Education
High School Diploma -
Riverview HS
Sarasota01-1994
Skills
- Financial management
- P&L management
- Inventory management
- Process improvement
- Performance metrics
- Quality assurance
- Customer relationship management
- Time management
- Problem solving
- Effective communication
Certification
- FL Contractors License Class A and Class B
- Nexstar certified trainer
- EPA Universal
- Macca
Timeline
Branch Manager
One Hour Air
05.2025 - Current
General Manager
Air and Energy
03.2024 - 05.2025
VP of Operations
Cool Today, Plumbing Today, Energy Today
2016 - 2023
General Manager Commercial Services
Cool Today, Plumbing Today, Energy Today
2013 - 2016
Installation Manager/ New Construction Manager
Cool Today, Plumbing Today, Energy Today
2006 - 2013
Technician Team Leader
Cool Today, Plumbing Today, Energy Today
2003 - 2006
High School Diploma -
Riverview HS