Thomas Harris
Joppa,MD
Summary
Accomplished District Manager at Alsco Uniforms, recognized for exceeding performance expectations through effective route planning and customer-focused service. Demonstrated expertise in safe driving practices and problem-solving, fostering positive client relationships. Adaptable and reliable, consistently ensured timely deliveries while collaborating with team members to enhance operational efficiency.
Overview
10
10
years of professional experience
Work History
District Manager
Alsco Uniforms
Lanham, MD
09.2022 - Current
- Analyzed sales data to identify trends, informing decisions that enhanced revenue growth.
- Collaborated with cross-functional teams to streamline communication and operational efficiency.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Monitored competitor activity, adapting strategies to maintain competitive advantage.
Sales Associate
Alsco Uniforms
Lanham, MD
02.2022 - 09.2022
- Trained new sales associates on product knowledge and best practices for customer engagement.
- Collaborated with team members to develop promotional strategies that increased sales visibility.
- Conducted regular assessments of competitor offerings to inform pricing and service adjustments.
- Mentored junior staff in sales techniques, fostering a culture of continuous improvement and learning.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
District Manager
Alsco Uniforms
Lanham, MD
02.2019 - 02.2022
- Oversaw daily operations to ensure compliance with company policies and procedures.
- Developed and implemented strategic plans to enhance regional performance and customer satisfaction.
- Managed budgeting and forecasting processes to align resources with business objectives.
- Led team training initiatives, fostering skill development and improving overall productivity.
- Conducted regular performance reviews, providing feedback to promote employee engagement and retention.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
Route Supervisor
Alsco Uniforms
Lanham, MD
09.2018 - 02.2019
- Supervised daily route operations, ensuring timely and efficient service delivery to clients.
- Trained and mentored team members on best practices for route management and customer service.
- Implemented process improvements that enhanced operational efficiency and reduced delivery times.
- Coordinated with logistics team to optimize route planning and resource allocation.
RSR Driver
Alsco Uniforms
Lanham, MD
06.2015 - 09.2018
- Learned and adhered to safety protocols for efficient operations.
- Assisted in loading and unloading materials from delivery vehicles.
- Maintained cleanliness and organization of delivery vehicle interior and exterior.
- Supported route planning by understanding local traffic patterns.
- Communicated effectively with team members to ensure timely deliveries.
- Adapted to varying schedules and routes based on operational needs.
- Learned proper use of delivery tracking systems for accurate order handling.
- Collaborated with management to improve delivery processes and customer satisfaction.
- Exceeded performance expectations consistently while maintaining strict adherence to safety standards and regulations.
- Managed time effectively to ensure all scheduled deliveries were completed within the allotted window.
- Collaborated with dispatchers to address any schedule changes or potential delays promptly.
- Fostered positive relationships with customers through excellent service and prompt resolution of inquiries or concerns.
- Assisted in training new drivers on company policies, safety protocols, and efficient driving techniques.
- Demonstrated strong problem-solving skills when faced with unexpected challenges during deliveries, such as traffic congestion or road closures.
- Enhanced customer satisfaction by providing timely deliveries and maintaining professional communication.
Education
Business
Northern High School
Baltimore, MD06.1992
Skills
- Safe driving practices
- Loading and unloading
- Adaptable to change
- Defensive driving
- Teamwork and collaboration
- Team player
- Problem-solving
- Safe driver
- Punctual and reliable
- Verbal and written communication
- Customer Service-oriented
- Work Planning and Prioritization
- Inventory counts
- Customer focused
Accomplishments
- Winner of the highest-sales award given to RSR employees within the branch out of 32 drivers.
- Awarded winners circle recognition and award given to the top 3 district managers in the region.
Accomplishments
RSR of the month:
September 2016
November 2016
May 2018
Timeline
District Manager
Alsco Uniforms
09.2022 - Current
Sales Associate
Alsco Uniforms
02.2022 - 09.2022
District Manager
Alsco Uniforms
02.2019 - 02.2022
Route Supervisor
Alsco Uniforms
09.2018 - 02.2019
RSR Driver
Alsco Uniforms
06.2015 - 09.2018
Business
Northern High School