Thomas Higgins

• Operated charter buses safely, adhering to all traffic and safety regulations.
• Conducted pre-trip inspections to ensure vehicle readiness and compliance.
• Navigated efficiently using GPS and road maps to optimize routes.
• Provided exceptional customer service, addressing passenger inquiries and concerns promptly.

Served in the Plant Operations Department converting data from an old work order system to a new automated system, processed and closed-out work orders, cataloged manuals and user guides and performed general office duties.

• A consolidated hospital purchasing business that acquired the Delray Medical Center buying operation and supported ten other hospitals.
• Led a group of buyers, responsible for purchase order processing, audited accounts payable reports, identified issues and brought them to resolution.
• Effectively implemented the use of an age-exception report at one hospital that moved the accounts payable from $200,000 to $10,000 by aggressively addressing the identified exceptions and moved the hospital's financials to a current system.

Responsible for selection, performance management, and scheduling staff, inventory management, capital purchases, budgeting and project management, Hired as a Store Room Clerk, promoted to increasingly responsible positions of Transport Driver, Buyer, Store Room Manager and Purchasing Manager.

Successfully reduced inventory levels by one-third to $3,000 by focusing on logistics, establishing effective reorder points and by working directly with inventory users and improving timely deliveries.

Improved client satisfaction through a formal biannual feedback program that directly benefited medical staff's ability to deliver high quality, timely care to their patients.

Reduced turnover by 50% by setting up a structured training schedule for new subordinates, managing hours to the improved satisfaction of employees that also led to reduced overtime.