Thomas Hoffmann
Ocean City,NJ
Summary
Dedicated student interested in applying excellent communication, marketing and organizational skills to a career. Can quickly memorize product details and build customer relationships. Determined to work efficiently and always open to change or new ideas. Highly organized, proactive and ambitious. Team player who is effective at practicing and applying computer and marketing skills.
Overview
7
7
years of professional experience
Work History
Manager
Captain Bobs Resturaunt
Ocean City, NJ
06.2017 - 08.2023
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stocked service areas with supplies during slow periods.
- Prepared checks, itemizing total meal costs and taxes.
Server
United Methodist Communities
Ocean City, NJ
11.2021 - 05.2024
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new employees on restaurant procedures and plating techniques.
Education
Bachelor of Science - Business Marketing
Stockton Univeristy
Galloway, NJ05-2024
Skills
- Performance Management
- Strategic Planning
- Team Leadership
- Brand Management
- Marketing tools
- Organizational Skills
- Excellent Communication
- Teamwork and Collaboration
- Relationship Building
- Adaptability and Flexibility
- Proficient in Excel, Word and Powerpoint
- Customer Service
- Computer Skills
- Data Entry
- File and Record Keeping
- Mail Sorting and Distribution
Accomplishments
- Employee of the Month - United Methodist Communities
References
References available upon request.
Timeline
Server
United Methodist Communities
11.2021 - 05.2024
Manager
Captain Bobs Resturaunt
06.2017 - 08.2023
Bachelor of Science - Business Marketing
Stockton Univeristy
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