Thomas Holdom
Rutland,Massachusetts
Summary
Dynamic General Manager with a proven track record at Starbucks, excelling in leadership and operations management. Successfully drove year-over-year business growth while fostering team collaboration and enhancing employee satisfaction. Skilled in relationship building and strategic planning, leveraging market analysis to identify growth opportunities and mentoring leadership talent
Overview
17
17
years of professional experience
Work History
General Manager
Starbucks
Worcester, MA
08.2008 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Bachelor Of Science - Mathematical Sciences
Montclair State University
Montclair, NJSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Efficient multi-tasker
- Training and development
- Relationship building
Timeline
General Manager
Starbucks
08.2008 - Current
Bachelor Of Science - Mathematical Sciences
Montclair State University