Thomas Humes
O'Fallon,MO
Summary
Dedicated professional with a strong background in customer service, operational management, and team collaboration. Committed to delivering exceptional dining experiences and streamlining operations for increased efficiency.
Overview
12
12
years of professional experience
Work History
Server/Cook
Applebee's Neighborhood Grill & Bar
O'Fallon, Missouri
03.2025 - Current
- Delivered exceptional customer service, elevating dining experience in fast-paced environment.
- Recorded and relayed accurate orders to kitchen staff, reducing wait times for customers.
- Coordinated with team members to streamline service flow during peak hours.
Kitchen Manager
The Christy Banquet Center
O'Fallon, Missouri
01.2014 - Current
- Managed kitchen operations, ensuring efficient food preparation and service.
- Instructed kitchen staff on food preparation techniques on culinary techniques.
- Planned and prepared food product orders to maintain appropriate stock levels.
General Manager
Show-Me's
O'Fallon/ Florissant , Missouri
06.2021 - 10.2024
- Managed daily operations to maintain efficient workflow in fast-paced environment.
- Coordinated staff schedules for up to 30 employees, accommodating requests off and daily routines.
- Oversaw inventory and ordering of food and liquor products, collaborating with distributors.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
Education
Degree of Massage Therapy Certification - Massage Therapy
Sanford-Brown
Saint Peter's Missouri 06-2009
Skills
- Customer service
- Order management
- Food safety
- Team collaboration
- Inventory control
- Staff scheduling
- Complaint resolution
- Problem solving
References
References available upon request.
Timeline
Server/Cook
Applebee's Neighborhood Grill & Bar
03.2025 - Current
General Manager
Show-Me's
06.2021 - 10.2024
Kitchen Manager
The Christy Banquet Center
01.2014 - Current
Degree of Massage Therapy Certification - Massage Therapy
Sanford-Brown