Thomas Hunt
Hamden,CT
Summary
Results-oriented Planner/Warehouse Manager with years of in-depth manufacturing experience and proven leadership and technical skills seeks a challenging position as a General Manager position. Thrives in a fast-paced environment and drives continuous improvements through lean initiatives. Excels at creating well-defined communication plans to meet deadlines and budget requirements.
Overview
13
13
years of professional experience
Work History
General Manager
XPO Logistics
03.2018 - 06.2023
- Managed office and warehouse staff of 10-15, ensuring optimal productivity and performance
- Controlled hub expenses within budget, resulting in cost savings and increased profitability
- Maintained inventory control for multiple clients, ensuring accurate stock levels and efficient operations
- Recruited contractors, establishing strong partnerships, and expanding service capabilities
- Reorganized warehouse layout for improved efficiency and productivity
- Saved thousands of dollars in returns through meticulous process improvements
- Rebuilt contractor delivery teams, enhancing performance and customer satisfaction
- Achieved best in region 2021 with a 98.82 hub metric, demonstrating exceptional operational excellence
- Attained Peloton 2021 customer satisfaction, reflecting outstanding service quality
- Maintained a top ten percent performance metric, consistently exceeding targets.
Operations Manager
TopHat Logistics, West Haven
04.2017 - 11.2017
- Managed scope for in-window and completion metrics, ensuring timely and efficient operations
- Maintained profitability at the location year to date, implementing cost control measures
- Continued carrier recruitment, expanding the network and improving service coverage
- Managed a staff of 2 with 10 delivery teams, fostering a high-performing and motivated workforce
- Scheduled routine deliveries for Innovel/Sears, optimizing resource allocation
- Awarded Most Improved Tier 2 in August 2017, recognizing exceptional performance and contributions
- Received the Customer Satisfaction Award in September 2017, reflecting outstanding service quality
- Achieved Northeast Territory #1 Metrics in November 2017, showcasing superior operational excellence
- Finished November 2017 as the #2 nationally in Tier 2, demonstrating exceptional results.
General Manager
MXD Group
10.2015 - 04.2017
- Managed scope for in-window and completion metrics, ensuring efficient operations
- Maintained profitability at the location year to date, implementing effective cost management strategies
- Continued carrier recruitment, expanding the network and enhancing service capabilities
- Managed a staff of 2 with 10 delivery teams, fostering a collaborative and high-performing environment
- Successfully managed both West Haven and Newington locations, ensuring seamless operations
- Moved the West Haven location to first place in the MXD family Customer Survey, achieving NPS 1st for the first six months of 2016
- Advanced to top three in NPS in Tier 1 and 2 Groups nationally from
02.2016 - 07.2016
- Demonstrating exceptional customer satisfaction.
Operations Manager
MXD Group
05.2014 - 10.2015
- Managed 2 office staff and 11 delivery teams in Central CT and Southern Mass, ensuring optimal performance
- Ranked No
- 1 regionally and No
- 4 nationally within Sears/MXD Family, showcasing outstanding results
- Monitored monthly profit and loss, implementing strategies to drive profitability
- Continuously improved delivery metrics, enhancing customer satisfaction and service quality.
General Manager
MXD Group
09.2013 - 05.2014
- Managed 6 office staff and 33 delivery teams, ensuring efficient operations and superior service quality
- Monitored monthly profit and loss, implementing cost control measures and maximizing profitability
- Continuously improved delivery metrics, enhancing customer satisfaction and loyalty.
Operations Supervisor
MXD Group
05.2012 - 09.2013
- Developed staff to meet customer expectations, fostering a high-performing and motivated team
- Increased delivery team training, improving operational efficiency and service quality
- Enhanced focus on contractor recruiting, expanding the network and ensuring service coverage
- Achieved first place ranking in customer satisfaction in the 3rd quarter of 2012, a significant accomplishment after five years.
Volunteer
American Legion
07.2010 - 06.2012
- Contributed to community outreach initiatives, making a positive impact on the local community
- Participated in refurbishing the building, ensuring a welcoming environment
- Directed and supported other volunteers, demonstrating leadership and teamwork.
Dispatcher
MXD Group
06.2011 - 05.2012
- Maintained daily mileage reporting and ensured compliance with DOT regulations
- Negotiated in-home claims, resolving issues effectively and ensuring customer satisfaction
- Scheduled driver deliveries and monitored in-home deliveries, ensuring timely and accurate service
- Conducted customer follow-up, ensuring high levels of satisfaction
- Maintained truck maintenance records, ensuring fleet integrity and safety.
Education
Accounting
University of New Haven
1974
undefined
West Haven High School
1971
Skills
- Skills Summary:
- Warehouse Management
- Lean Initiatives
- Leadership
- Inventory Control
- Budget Management
- Staff Recruitment and Management
- Profitability Optimization
- Continuous Improvement
- Customer Satisfaction
Timeline
General Manager
XPO Logistics
03.2018 - 06.2023
Operations Manager
TopHat Logistics, West Haven
04.2017 - 11.2017
02.2016 - 07.2016
General Manager
MXD Group
10.2015 - 04.2017
Operations Manager
MXD Group
05.2014 - 10.2015
General Manager
MXD Group
09.2013 - 05.2014
Operations Supervisor
MXD Group
05.2012 - 09.2013
Dispatcher
MXD Group
06.2011 - 05.2012
Volunteer
American Legion
07.2010 - 06.2012
Accounting
University of New Haven
undefined
West Haven High School
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