Summary
Overview
Work History
Education
Skills
Additional Information
Volunteer
Thomas Inman

Thomas Inman

Comprehensive IT Support Specialist
Hillsboro,Oregon

Summary

A self-motivated successful provider of comprehensive computer technical support services delivered remotely and onsite to users with any issues, big or small, treating all with respect. A trustworthy and friendly voice at the ready whenever help is needed.

Overview

34
34
years of professional experience
3
3
years of post-secondary education
1
1

Microsoft Certified Professional

1
1

CompTIA A+ Certified

Work History

IT Consultant - Comprehensive Support Specialist

Thomas Inman
Hillsboro, OR
2001 - Current
  • Serving hundreds of small office businesses and home office businesses that have no internal IT support department
  • From Hawaii to the East Coast, helping individuals with their specific needs ranging from software and hardware troubleshooting, anticipating future needs and upgrades, preventative maintenance, networking and server installations, setting up new laptops/desktops/devices, and being a calming presence for those who are under pressure, seeking solutions to resolve their computer issues
  • Primarily focused on meeting people 'where they are' - all skill levels, abilities, and needs.
  • Received countless comments over the years from customers about being a good 'teacher' that helped them become more self sufficient through educating instead of preaching.
  • Instead of taking remote control of the user's computer to fix it and walk away, taught them what caused the problem and how to avoid it in the future.
  • Step by step, at their own pace, they would learn and retain new knowledge.
  • This is what so many people actually wanted and appreciated the most. A rewarding experience for all. Wonderful!
  • Offered remote support beginning in 2001 when the concept was not well understood or even heard of by most people. Remote support has been the primary means to support users anywhere in the country regardless of time zone or office hours.
  • Genuinely helping people has been the true joy of this business, and it succeeded as a result.
  • No advertising was ever needed because by doing good work in a friendly way, customers referred their friends, colleagues, and other businesses.
  • Growth has always been completely organic, beginning with a referral from a trusted person, and then start-to-finish results with a smile that led to another referral, then another, and so on.

IT Department Technical Support Administrator

Perkins & Company
Portland, OR
2004 - 2005
  • Hired based on skill set, credentials, and experience for two years to provide technical support for accounting staffers, CPAs, tax auditors, company shareholders, and administrative staff
  • Perkins & Company is the largest and most prestigious private accounting firm in Oregon
  • The workplace was very formal and a high degree of professionalism and competency was expected at all times
  • Relationships established there from the President on down, including clients of the firm crossed over into Tom's IT Consulting side business
  • Relationships that have spanned nearly 20 years.

Hardware and Software Technician II

Regence Blue Cross of Oregon
Portland, OR
2002 - 2003
  • Working for Regence Blue Cross of Oregon on contract to help complete deployment of a 150 million dollar hardware and software company-wide upgrade for 6000 employees over the span of one year
  • Duties included working with many different types of companies contracted to expand and redistribute office space as part of this massive installation/upgrade.

Helpdesk Administrator

Newport Corporation Fiber Optics
San Luis Obispo, CA
2001 - 2002
  • Newport Corporation, based in San Luis Obispo, California, 10 minutes from Pismo Beach, employed over 250 engineers and administrative staff, developing proprietary fiber optic devices for major conglomerate corporations
  • The role of Helpdesk Administrator was to assess and assign trouble tickets to the appropriate technician(s), or perform the duties of a technician, as needed
  • Face to face interaction with a professional demeanor and positive attitude was a priority, as well as seeing technical issues all the way through, from beginning to end, in order to provide assurance that complete support could always be relied upon.

Fiber Optics Systems Engineer

GN Nettest
Beaverton, Oregon
06.1998 - 12.2000
  • Built and calibrated high end fiber optics test and measurement machines.
  • Collaborated with fellow systems engineers and quality control department to assure all machines met peak performance figures prior to shipping to fiber optics customers.

Database Developer

Cyber-Tech
Tigard, Oregon
07.1990 - 07.1998
  • Hired to develop a comprehensive company database system to track inventory, part shortages, reports, and dashboard for senior management.
  • Maintained and upgraded customer database software throughout company's inception to public IPO.

Education

Bachelor of Science - *Software Engineering

Oregon Institute of Technology
Klamath Falls, Oregon
1987 - 1989

Bachelor of Science - *Software Engineering

Portland State University
Portland, Oregon
1989 - 1990

Skills

Microsoft Certified Professional and CompTIA A certifications

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Additional Information

Tom enjoys most of all, life with his girlfriend, and also playing with their several four legged fur balls. As a former Slalom and GS alpine racer, he also enjoys snow skiing Mt. Hood and Mt. Bachelor and daydreaming about the old days of total invincibility, except for the occasional yard sale crashes under the chairlifts for everyone to see. Water skiing the Oregon Willamette river, and beautiful Flathead Lake in Montana. Fishing, hunting, camping, and flying helicopters and planes with Gramp, dirt bike riding in the Tillamook Burn with friends were all enjoyable times years ago. Precision driving and working on his favorite sports car is still a favorite activity. He also likes ogling over a friend's collection of exotic race cars, which mysteriously never seem to have any gas in them or any way to unlock the doors!

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Thomas InmanComprehensive IT Support Specialist