Thomas Jauregui
North Miami Beach,FL
Summary
Seasoned sales supervisor familiar with retail and best practices. Able to lead and motivate workers to meet challenging targets while keeping a fun and relaxing environment. Knowledgeable about driving sales, maximizing customer satisfaction, and keeping employee morale high.
Overview
8
8
years of professional experience
Work History
Specialist
Apple
Aventura, FL
03.2020 - Current
- Retail at home experience giving the customer the best experience under the constraints of a pandemic
- Giving customers the best sales experience in store making sure they leave with most if not all their needs met
- Able to educate the customer on the benefits of all our products and services such as apple care+, and activating in store
- Introducing businesses to work with apple to fulfill all their business needs
- Became a resource that helps out fellow peers who join the team.
- Helping customers with their troubleshooting needs so they can leave with all their issues resolved.
- Consistently exceeded scoreboard metrics and was recognized on the store leaderboards for AppleCare, Accessory, and business intros.
Sales Associate
BEST BUY
10.2018 - 02.2020
- Sold premium products such as ipads, macbooks, and apple watches in the computer department
- Keep up with sales goals and hit numbers every month
- Maintain current knowledge of new technological trends for the work area
- Restocking and making sure that all items follow planogram
- Making sure products that are not released yet are all accounted for and ready for launch
- Maintaining a clean and organized work environment to search for products with ease
- Receiving items from the truck and organizing them per department they belong to and stocking them in warehouse or on the floor
- Employee of the month at Best Buy for sales, and customer service.
Supervisor
GAMESTOP
10.2016 - 10.2018
- Trained new employees, from sales associates to general managers about Gamestops values
- Top ten in the district for membership card sales, pre-owned game sales, and system sales
- Contributed to the store being number 1 in the district for positive net promoter score surveys done
- Trained and mentor multiple sales associates who later became supervisors
- Sent to different stores to help out and provide coverage when needed
Skills
- Customer service
- Transaction processing
- Product guidance
- Inventory control
- Task prioritization
Timeline
Specialist
Apple
03.2020 - Current
Sales Associate
BEST BUY
10.2018 - 02.2020
Supervisor
GAMESTOP
10.2016 - 10.2018