THOMAS J. BERRY III
Summary
Sales leader with over a decade of experience in team development and customer experience. Generated more than $30M in real estate sales while enhancing conversion and retention through data-driven strategies. Known for clear communication, effective problem-solving, and a user-focused leadership approach.
Overview
11
11
years of professional experience
Work History
Sales Team Manager
Reliance First Capital
Franklin, TN
06.2024 - Current
- Hired, led, coached, and developed team of mortgage analysts to enhance performance and support professional growth.
- Coordinated end-to-end customer journey across sales, underwriting, processing, and compliance, ensuring smooth and timely loan delivery.
- Analyzed pipeline metrics and client feedback to pinpoint friction points, enhancing processes, conversion, retention, and customer experience.
- Improve education, communication, and training tools to build customer confidence and informed decision-making.
Assistant Sales Team Manager
Reliance First Capital
Franklin, TN
10.2023 - 06.2024
- Developed and facilitated training programs to increase product knowledge and sales techniques.
- Assisted leadership in onboarding and coaching to enhance team performance.
- Utilized analytics to inform strategic prioritization and optimize pipeline management.
- Conducted quality checks to confirm accuracy and regulatory alignment throughout the loan lifecycle.
Executive Mortgage Analyst / Team Mentor
Reliance First Capital
Franklin, TN
07.2016 - 10.2023
- Generated more than $30M in real estate sales and consistently ranked among the company's top performers.
- Guided clients in homebuying and refinancing decisions using clear, compliant, data-driven strategies that enhanced client confidence.
- Mentored and trained new recruits in sales techniques and program guidelines; facilitated branch-wide training presentations to improve team knowledge.
- Developed referral partnerships with realtors, insurance agents, attorneys, CPAs, and other financial professionals to drive sustained pipeline growth.
Inside Sales Representative
Office Furniture & Related Services
Nashville, TN
04.2015 - 08.2016
- Generated $175,000 in inside sales2.7x the original targetwhile quickly learning and succeeding in a new industry.
- Coordinated with customers, project managers, leadership, warehouse teams, and installers to ensure seamless project execution.
- Developed qualifying questions, an inventory organization system, and a workflow process that enhanced operational efficiency and increased handling capacity.
Education
B.A. - Business Administration
Indiana University
Bloomington, INSkills
- Sales Leadership & Team Development
- Coaching & Mentoring
- Customer Experience
- Process Improvement
- Pipeline Analytics
- Cross-Functional Collaboration
- Training & Presentations
- Relationship Development
- Problem-Solving
- Salesforce
- Regulated Sales Environments
AWARDS & ACHIEVEMENTS
Top 10 Sales Agent in Company (2022), Top Sales Agent in Branch (2022), Highest Sales Volume in Branch (2022), Top Sales Agent, Q4 2021 (Branch), Governor Council (2021), Presidential Council (2020)
Timeline
Sales Team Manager
Reliance First Capital
06.2024 - Current
Assistant Sales Team Manager
Reliance First Capital
10.2023 - 06.2024
Executive Mortgage Analyst / Team Mentor
Reliance First Capital
07.2016 - 10.2023
Inside Sales Representative
Office Furniture & Related Services
04.2015 - 08.2016
B.A. - Business Administration
Indiana University