THOMAS J. CLEARY

• Direct the TFP Ambassador Program, collaborating with leadership to develop and implement initiatives that strengthen communication between frontline staff and patients, enhancing teamwork and patient care experiences.
• Lead operations for the Transition of Care Clinic, driving a 40% reduction in ED utilization and 45% decrease in hospital readmissions through workflow redesign, care coordination, and data analysis.
• Develop and deliver monthly operational and financial performance reports to inform leadership decision-making.
• Manage patient advocacy operations, streamlining escalation and resolution processes while leveraging patient feedback to enhance satisfaction and care outcomes.
• Facilitate onboarding and training programs to equip new hires with patient experience and service delivery competencies.

• Led insurance data integrity and verification processes across Epic, SMS, and GE Centricity, reducing billing errors and improving claims accuracy.
• Oversaw demographic and insurance verification workflows to maintain clean billing practices and accelerate reimbursement timelines.
• Managed billing and authorization processes across multiple hospital systems, supporting revenue cycle efficiency and compliance.
• Coordinated patient account reconciliation across departments to ensure accurate encounters, claims submission, and financial reporting.
• Administered the MyTempleHealth patient portal, maintaining account setup, access, and system integrity.

• Organized and scribed the electronic Neonatology Student Manual for medical students, as well as other administrative duties.
• Prepared patient billing routers and verified demographics and insurance coverage using Navinet.

• Supported initiatives in government relations, revenue cycle management, and strategic business planning.
• Trained in Epic system for patient registration, appointment scheduling, and managing additional documentation needs.