Thomas Jenkins
Duluth,GA
Summary
Dependable server and shift leader successful in providing fast, high-quality service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Compassionate and understanding team leader with experience in satisfying both guests and fellow staff during conflict while maintaining the standards of the business and being trusted by owners and management with additional responsibilities in the event of them being unable to attend.
Overview
4
4
years of professional experience
Work History
Server/Shift Leader
Wild Wings Cafe
07.2019 - Current
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled guest complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to guests, successfully increasing referrals, and walk-in business.
- Developed connections with regular guests by providing exceptional service and established a baseline of regular guests for the business.
- Advocated for other members of service team to management and owners when these members were feeling overwhelmed or under-utilized by the business.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy and religious concerns.
- Observed servers to provide feedback and coaching in areas requiring improvement.
Education
Bachelor of Science - Psychology
University of North Georgia
Dahlonega, GA06.2023
High School Diploma -
South Forsyth High School
Cumming, GA05.2015
Skills
- Portion Sizes
- Food Preparation and Safety
- Table Monitoring and Turnover
- Dining Room Management
- Customer Needs Assessments
- Improvement Plans
- Safe Handling Standards
- Courteous Phone Demeanor
- Cleaning and Sanitation
- Staff Meetings
- Staff Schedule Administration
- Employee Performance Reviews
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of staff members ranging in number from four to twelve at a time.
- Synthesized guest feedback concerning menu items and events and presented details to management in order to assist in developing a more welcome and accommodating environment.
- Operated with and assisted in structuring restaurant POS system with up to date information.
Timeline
Server/Shift Leader
Wild Wings Cafe
07.2019 - Current
Bachelor of Science - Psychology
University of North Georgia
High School Diploma -
South Forsyth High School
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