Thomas Johnson
203 Pisgah Dr, Greenville,SC
Summary
Adept in enhancing customer satisfaction and streamlining logistics, my tenure at DoorDash and Kids In The Kitchen showcases a proven track record in complaint resolution and efficient operations management. Leveraging tech-savviness and exceptional communication skills, I've consistently exceeded customer service targets, achieving significant improvements in delivery efficiency without compromising safety or compliance.
Overview
2
2
years of professional experience
Work History
Delivery/Customer Service
DoorDash
Greenville, SC
06.2022 - Current
- Using applications to assist the driver to the required destination.
- Managed a high volume of customer orders.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Followed safety protocols while working, avoiding accidents and injuries.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Logistics Manager
Kids In The Kitchen
Wade Hampton High School, Greenville, SC
08.2023 - 02.2024
- Enhanced customer satisfaction by closely monitoring order fulfillment.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Effectively use technology to keep record and create invoices and keep progress of orders.
Medical Supplier (Job Training)
VocRehab
North American Rescue, Greer, SC
08.2023 - 10.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Working with others to effectively complete the given task provided.
- Analyzed problems and worked with teams to develop solutions.
Education
High School Diploma -
Wade Hampton High School
Greenville, SC05.2024
Skills
- Customer satisfaction measurement
- Customer Service
- Strong Work Ethic
- Team Collaboration
- Excellent Communication
- Handling Customer Complaints
- Conflict Resolution
- Tech-Savvy
- Goal-oriented mindset
- Call center experience
- Active Listening
- Multitasking and Organization
Timeline
Logistics Manager
Kids In The Kitchen
08.2023 - 02.2024
Medical Supplier (Job Training)
VocRehab
08.2023 - 10.2023
Delivery/Customer Service
DoorDash
06.2022 - Current
High School Diploma -
Wade Hampton High School