Thomas Jones
Charlotte,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Medco Health Solutions
Charlotte, NC
07.2013 - 09.2021
Took inbound calls remotely from patients ordering refills for prescriptions
Made outbound calls to patients informing them of new medications.
Worked at home handling patient concerns about their medications
Customer Service Representative
N.Y.C. Metropolitan Opera
New York, New York
12.2006 - 07.2012
- Assisted patrons with ticket inquiries and event information
- Resolved customer complaints efficiently and professionally
- Managed ticket sales through online platforms and box office systems
Education
Eli Whitney High School
Brooklyn , NYSkills
- Prescription management
- Patient communication
- Call center operations
- Complaints resolution
Accomplishments
- Customer Service Representative of the year at Medco Health Solutions
Affiliations
- Professional Keyboardist
Timeline
Customer Service Representative
Medco Health Solutions
07.2013 - 09.2021
Customer Service Representative
N.Y.C. Metropolitan Opera
12.2006 - 07.2012
Eli Whitney High School