Thomas Joyce
Houston,TX
Summary
To provide elite professional personal security services to client Dedicated Security Supervisor offering 7 years of experience managing security teams and law enforcement officers. Personable leader comfortable interacting with people from diverse cultures and backgrounds. Versed in training guards on various concepts, patrolling grounds and compiling records based on observations and findings.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Security Supervisor
Andy Frain Services
12.2019 - Current
- Supervisory responsibilities to include all training, leadership training and associated reports
- Personnel evaluation reports, moral incentives, report writing for safety and incidents of all types
- Weekly reports containing all pertinent information for actions on property
- All documentation and updates for Daily Activity Reports
- Scheduling of officer resources including requirements for overtime to client
- Payroll sheets, Payroll coordination with Manager and main office
- Coordination with contractors coming on site
- Ensuring security protocols are being met
- Working with the client on manning and support issues, schedules and conflicts
- Provide recommendations to the client when requested
- Ensuring manning for Mother’s Day Out, bible study childcare, safety, and support for senior ladies in the cutups and the art classes for senior ladies
- Provided inputs to the client for events when requested
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Monitored security operations to ensure compliance with established procedures and standards.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
Security Officer
Andy Frain Services
Houston, TX
08.2018 - 12.2019
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
Security Officer
Top Gun Security & Investigations
Houston, TX
11.2017 - 05.2019
- Provide security to property assigned, employees, customers
- Maintain surveillance through patrols inside and outside post
- View camera’s when applicable
- Watch for any anomalies that could threaten safety and security of property and people.
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
Security Officer
Texas Crime Prevention Agency (weekend only)
Security Officer
Guard Texas
Houston, TX
03.2017 - 11.2017
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
Security Officer
U.S. Security Associates
Houston, TX
01.2017 - 03.2017
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
Sales Associate
Academy Sports and Outdoors
Houston, TX
09.2016 - 12.2016
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
Courier Driver
Bay Area Courier
League City, TX
10.2015 - 09.2016
- Loaded and unloaded cargo from trucks, vans, and containers.
- Inspected shipments for damages or discrepancies; recorded any issues found.
- Communicated with customers to coordinate delivery times.
- Ensured all packages were properly labeled and sealed.
Sales Agent
Bankers Life Insurance Company Of America
Houston, TX
02.2015 - 07.2015
- Conducted market research to identify potential customers and their needs.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
- Created presentations and proposals for prospective clients.
Operator Specialist
Cimarron
Houston, TX
09.1999 - 10.2014
- Assisted in the design, development and implementation of operating procedures.
- Provided technical support for reliable voice/Video resources between, Space Shuttle, Space Station crew members under direction of NASA International partners.
- Maintained records of operating data, such as output rates and malfunctions.
- Performed regular inspections to ensure safety compliance with OSHA regulations.
System Integrator
Lockheed Martin, Space Systems
Houston, TX
06.1997 - 03.1999
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Systems Support Analyst
Galveston County Auditors
Galveston, TX
10.1996 - 04.1997
- Provided technical support and maintenance of computer systems, hardware, and software.
- Resolved user inquiries regarding system errors, malfunctions, and data access issues.
- Diagnosed and troubleshot problems with server applications, operating systems, networks, and databases.
- Performed routine maintenance tasks such as patching servers, setting up new users and resetting passwords.
Mortgage Loan Officer
Community State Bank
Houston, TX
03.1996 - 10.1996
- Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
- Conducted interviews with prospective clients to gather information regarding loan applications.
- Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
- Prepared loan documents such as commitment letters, closing statements, promissory notes and deed of trust.
Computer Operator
AlliedSignal Aerospace
Houston, TX
09.1982 - 10.1995
- Installed, configured and maintained computer hardware and software systems.
- Monitored system performance, analyzed problems and provided solutions to technical issues.
- Provided user support for all system applications and hardware components.
- Performed data entry tasks, including updating customer information in databases.
Education
Graduated -
Milby Senior High School
Incomplete -
San Jacinto Jr. College
Skills
- CCTV experience
- Site Visits
- Weapons Screening
Certification
- Phoenix Security Training Academy Levels II
- Phoenix Security Training Academy Levels III 7 years
- Personal Protection Officer, 6 years
Body Composition
Average
Weight
175
Height
5' 8"
Training
- State approved training for Concealed Handgun, 2012
- Top Gun Training Academy - ASP baton, 2018
- Top Gun Training Academy - PPO, 2018
- Andy Frain Services - CPR/AED, 2024
- Pepper spray, 2023
Affiliations
- Golf, Motorcycling, Shooting Range
Accomplishments
- Bankers Life Insurance - Received Top Paid Commissions for month of May 2015
Military
- United States Navy, Active Duty from 1977-1982
- Naval Reserves 1982-1986
- Honorable Discharge
- Shift Supervisor
- Classified Material School
- Radio/Electronic Communications Operator
- Received Pistol Marksman Badge
Timeline
Security Supervisor
Andy Frain Services
12.2019 - Current
Security Officer
Andy Frain Services
08.2018 - 12.2019
Security Officer
Top Gun Security & Investigations
11.2017 - 05.2019
Security Officer
Guard Texas
03.2017 - 11.2017
Security Officer
U.S. Security Associates
01.2017 - 03.2017
Sales Associate
Academy Sports and Outdoors
09.2016 - 12.2016
Courier Driver
Bay Area Courier
10.2015 - 09.2016
Sales Agent
Bankers Life Insurance Company Of America
02.2015 - 07.2015
Operator Specialist
Cimarron
09.1999 - 10.2014
System Integrator
Lockheed Martin, Space Systems
06.1997 - 03.1999
Systems Support Analyst
Galveston County Auditors
10.1996 - 04.1997
Mortgage Loan Officer
Community State Bank
03.1996 - 10.1996
Computer Operator
AlliedSignal Aerospace
09.1982 - 10.1995
Security Officer
Texas Crime Prevention Agency (weekend only)
Graduated -
Milby Senior High School
Incomplete -
San Jacinto Jr. College
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