Thomas Keefer
Cottageville,SC
Summary
Operations Manager with proven success in collaborating with consultants and area leaders to enhance processes and reduce costs. Demonstrated ability to meet and exceed business targets through effective organization and attention to detail. Expertise in operational and budget management techniques drives efficiency and profitability.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Operations Manager
Family Medical Transport
North Charleston, sc
09.2024 - Current
- Coordinated daily operations across five bases and three regions in South Carolina for optimal workflow management.
- Implemented innovative strategies that reduced operating costs while enhancing customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding, and training processes.
- Directed operations by executing short-term and long-term strategies to meet profitability goals.
- Analyzed data from daily reports to identify production performance trends.
- Developed standard operating procedures to document processes and improve productivity.
- Ensured compliance with safety regulations, maintaining a secure work environment for all personnel.
- Collaborated with management on strategic planning initiatives to support organizational growth.
Shift Supervisor
Family Medical Transport
North Charleston, South Carolina
02.2022 - Current
- Supervised daily operations for medical transport services to ensure timely service delivery.
- Coordinated schedules for drivers and vehicles to optimize resource allocation.
- Trained new staff on safety protocols and operational procedures for transport services.
- Collaborated with healthcare providers to facilitate smooth patient transport coordination.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assisted upper management with daily operations to meet standards of service and quality.
- Identified areas of improvement within the department and implemented necessary changes.
- Assessed reports and adjusted workflows to realign with targets.
- Handled emergency situations with composure and in accordance with company guidelines.
- Administered emergency medical care to patients in various situations.
- Assessed patient conditions and determined appropriate treatment plans.
- Operated medical equipment, including defibrillators and oxygen devices.
- Documented patient information and treatment details accurately for records.
- Responded rapidly to emergency calls, ensuring timely arrival at the scene.
- Maintained inventory of medical supplies and ensured readiness of equipment.
- Adhered to protocols and procedures to maintain safety of patients and paramedic crew.
- Assessed and treated patients with medical emergencies such as cardiac arrest, shock, trauma, respiratory distress and intoxication.
- Operated specialized medical equipment such as ventilators, defibrillators, suction devices and stretchers.
- Assessed emergency situations and prioritized medical care for patients.
Flight Paramedic
C.A.R.E. Flight
Walterboro, South Carolina
04.2017 - 02.2022
- Administered advanced life support during air transport of critically ill patients.
- Collaborated with flight crew to ensure safe and efficient patient transfers.
- Operated medical equipment, including ventilators and defibrillators, in-flight.
- Assessed patient conditions and prioritized care based on medical protocols.
- Documented patient information and treatment plans accurately during flights.
- Maintained inventory of medical supplies to support operational readiness.
- Participated in training exercises to enhance emergency response skills and teamwork.
- Administered medications prescribed by physicians for patients in need of care during flights.
- Facilitated communication between ground personnel and flight crew regarding patient care needs.
- Developed protocols for handling different types of emergencies encountered while in flight.
- Responded quickly and effectively to any changes in patient condition during flights.
- Collaborated with other healthcare professionals onboard aircrafts to coordinate comprehensive patient care plans.
- Treated patients during air transport.
Firefighter/Paramedic
Colleton County Fire Rescue
Walterboro, south carolina
08.2013 - 05.2017
- Responded swiftly to emergency calls and assessed incident scenes.
- Operated firefighting equipment and maintained readiness for deployment.
- Executed fire suppression tactics to control and extinguish fires.
- Assisted in rescuing individuals from hazardous situations during emergencies.
- Documented incident reports accurately and communicated findings to supervisors.
- Participated in training drills and exercises to maintain proficiency in fire suppression tactics.
- Trained continuously to maintain required physical fitness for demanding work.
- Laid hose lines and operated nozzles, pumps, hydrants, and fire extinguishers.
- Responded immediately to alarms for fires, vehicle accidents, and other emergency situations.
- Performed search and rescue operations in hazardous environments.
- Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
paramedic
Dorchester County EMS
Summerville, SC
06.2009 - 06.2013
- Provided emergency care to patients in critical situations.
- Operated advanced medical equipment during transport and treatment.
- Assessed and treated patients with medical emergencies such as cardiac arrest, shock, trauma, respiratory distress and intoxication.
- Provided pre-hospital care to those in need within the community, including administering medications, providing wound care and performing intubations.
Firefighter
Town of Summerville
Summerville, South carolina
01.2003 - 03.2009
- Responded to emergency calls for fire suppression and rescue operations.
- Operated firefighting equipment including hoses, pumps, and ladders.
- Conducted fire prevention inspections in residential and commercial buildings.
- Collaborated with team members during training exercises and drills.
Education
Some College (No Degree) - Critical Care
Critical Care
Trident TechSkills
- Problem solving
- Data analysis
- Process documentation
- Leadership skills
- Emergency response
- Patient care coordination
- Inventory management
- Quality assurance and control
- Crisis management
- Performance management
- Data archiving
- Advanced training in Traumasoft Software
- Policies and procedures implementation
- Decision-making
Certification
- NREMT-P
- ACLS
- BLS
- PALS
Timeline
Operations Manager
Family Medical Transport
09.2024 - Current
Shift Supervisor
Family Medical Transport
02.2022 - Current
Flight Paramedic
C.A.R.E. Flight
04.2017 - 02.2022
Firefighter/Paramedic
Colleton County Fire Rescue
08.2013 - 05.2017
paramedic
Dorchester County EMS
06.2009 - 06.2013
Firefighter
Town of Summerville
01.2003 - 03.2009
Some College (No Degree) - Critical Care
Critical Care