Thomas Kenney
ALDI
Oklahoma City,OK
10
years of professional experience
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering a collaborative and adaptable workplace.
Work History
Assistant Manager
3 Years 7 Months- Oversaw shifts to maintain store efficiency
- Lead majority of shifts
- Train all employees and uphold all procedures and standards of the company
- Resolved customer issues to enhance satisfaction and loyalty
- Resolve employee troubles and inquiries
- Handled administrative and office tasks to support store efficiency
- Managed inventory levels to prevent shortages
- Sets goals for store performance
Store Manager Trainee
3 Years 7 Months- Managed daily store operations, maintaining merchandising standards, inventory accuracy, and organized backroom processes.
- Trained and coached associates on customer service, register procedures, and store opening and closing routines.
- Monitored product freshness, rotation, and stock levels to support consistent availability and presentation.
- Enforced safety, cleanliness, and compliance standards throughout sales floor, coolers, and stock areas.
- Coordinated task delegation during peak periods, improving workflow and team accountability.
- Resolved customer concerns promptly, preserving service standards and store reputation.
- Supported cash handling procedures, balancing registers and safeguarding assets with accuracy.
- Evaluated operational priorities and adjusted staffing, merchandising, and replenishment needs to meet store demands.
- Coordinated with regional managers on strategic planning initiatives aimed at enhancing overall store performance within the district.
- Improved employee retention rates by fostering a positive work environment that encouraged professional growth and development.
Lead Store Associate
1 Year 8 Months- Lead shifts in the absence of higher management
- Trained new employees and developed skills of existing staff
- Performed essential duties of base-level employee
Customer Service Desk
6 Months- Supervised store operations to maintain efficient workflow and consistent customer service
- Trained team members on policies, procedures, and operational expectations
- Monitored inventory levels and coordinated replenishment to support product availability
- Managed cash handling, register accuracy, and daily reconciliation processes
Customer Service Manager
2 Years 6 Months- Resolved customer’s problems and provided solutions fitting them and the company
- Resolved customer problems by providing tailored solutions that aligned with company policies
- Ensured operational efficiency of front-end associates and customer service was upheld by all front-end associates
Customer Service Desk
3 Years 5 Months- Resolved in-depth customer issues to enhance satisfaction
- Analyzed complex problems using critical thinking
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Cashier
11 Months- Provided initial assistance to customers
- Executed fast and accurate checkout processes
- Processed customer transactions accurately across cash, debit, credit, and electronic benefit payments.
- Balanced register drawers and resolved cash-handling discrepancies with attention to detail.
Education
High School Diploma
Skills
Training development
Staff supervision
Performance Management
Decisive decision making
Inventory management
Logical problem solving
Adaptability
Team leadership
Customer service
Cash handling
Quick adaptability
Timeline
Assistant Manager
ALDI
03.2023 - CurrentRead More
Store Manager Trainee
ALDI
03.2023 - CurrentRead More
Lead Store Associate
ALDI
07.2021 - 03.2023Read More
Customer Service Desk
Walmart
12.2020 - 06.2021Read More
Customer Service Manager
Walmart
06.2018 - 12.2020Read More
Customer Service Desk
Walmart
07.2017 - 12.2020Read More
Cashier
Walmart
08.2016 - 07.2017Read More
Enid High School
High School Diploma
Read More