Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Kinsley

Northport,NY

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Showroom Consultant

Old Country Tile
Port Jefferson Station, NY
09.2022 - Current
  • Greeted customers upon entering the showroom and provided them with product information.
  • Resolved customer complaints in a timely manner while providing exceptional service.
  • Assisted customers in making informed decisions regarding products based on their needs and preferences.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed positive relationships with customers through friendly interactions.

Office Clerk

Fifth Avenue Paving
Bayport, NY
08.2017 - 12.2024
  • Answered phone calls in a professional manner and transferred calls accordingly.
  • Performed data entry tasks into various databases as needed.
  • Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
  • Contacted customers regarding account updates and potential problems.

Tasting Room Manager

Harbor Head Brewing
Northport, NY
07.2017 - 10.2024
  • Worked directly with customers to build relationships and generate repeat business.
  • Developed relationships with key accounts within local markets for increased visibility.
  • Provided exceptional customer service to create a positive experience for guests.
  • Resolved any complaints from customers quickly and professionally.

Irrigation Parts Manager

Storr Tractor Company
Ronkonk, NY
04.2018 - 04.2022
  • Coordinated delivery schedules for incoming orders.
  • Developed and maintained positive working relationships with vendors and customers.
  • Created reports to track inventory usage and performance metrics.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.

Receiving Clerk

Quantum Medical Imaging
Ronkonkoma, NY
08.2014 - 08.2016
  • Investigated missing packages and shipments quickly by contacting carriers directly if needed.
  • Maintained accurate records of incoming deliveries according to established procedures.
  • Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
  • Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.

Counter Person

Andersen's Deli & Catering
Kings Park, NY
01.2011 - 03.2015
  • Greeted customers and asked what they would like to order.
  • Processed payments for orders using a cash register.
  • Answered questions from customers regarding ingredients used in certain menu items or preparation techniques used by staff members.
  • Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions and orders.

Education

Certificate of Completion -

Connecticut School of Broadcasting
Westbury, NY
03-2016

Associate of Arts -

Suffolk County Community College
Selden, NY
05-2013

Skills

  • Team Collaboration
  • Interpersonal Communication
  • Effective Communication
  • Self Motivation
  • Relationship Building
  • Client Relationship Building

Timeline

Showroom Consultant

Old Country Tile
09.2022 - Current

Irrigation Parts Manager

Storr Tractor Company
04.2018 - 04.2022

Office Clerk

Fifth Avenue Paving
08.2017 - 12.2024

Tasting Room Manager

Harbor Head Brewing
07.2017 - 10.2024

Receiving Clerk

Quantum Medical Imaging
08.2014 - 08.2016

Counter Person

Andersen's Deli & Catering
01.2011 - 03.2015

Certificate of Completion -

Connecticut School of Broadcasting

Associate of Arts -

Suffolk County Community College

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Thomas Kinsley