Thomas Kneski
North Port,FL
Summary
Achieved exceptional customer satisfaction and exceeded sales targets at Mercedes Benz of Sarasota by leveraging expertise in vehicle assessment and customer service. Streamlined warranty processes, enhancing efficiency and compliance. Excelled in a fast-paced environment, demonstrating unparalleled multitasking, organization, and a goal-oriented mindset. Contributed innovative solutions to improve the customer experience.
Overview
10
10
years of professional experience
Work History
Service Advisor
Mercedes Benz of Sarasota
12.2021 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Warranty Coordinator
Mercedes Benz of Sarasota
08.2019 - 11.2021
- Conducted regular audits of completed warranty claims, identifying areas for process improvement and cost reduction.
- Assisted in the design of an online warranty claim submission system, simplifying input for customers and speeding up processing times.
- Reduced warranty claim processing time by streamlining communication between departments and clients.
- Ensured compliance with all relevant laws and regulations regarding product warranties while protecting company interests.
BDC Service Representative
Mercedes Benz of Sarasota
08.2014 - 10.2021
- Provided exceptional service with knowledge of products and services.
- Achieved high level of customer service by assisting customers and assessing needs.
- Coordinated effectively with various departments within the dealership to facilitate seamless transactions between sales, finance, parts, and service teams.
- Contributed ideas during team meetings that led to innovative solutions for enhancing the overall customer experience at the dealership.
Education
Airport Management - Aviation Management
Everglades University
Sarasota, FL06.2022
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Listening Skills
- Attention to Detail
- Price Quoting
- Service Scheduling
- Goal-oriented mindset
- Customer Relationship Management
Timeline
Service Advisor
Mercedes Benz of Sarasota
12.2021 - Current
Warranty Coordinator
Mercedes Benz of Sarasota
08.2019 - 11.2021
BDC Service Representative
Mercedes Benz of Sarasota
08.2014 - 10.2021
Airport Management - Aviation Management
Everglades University