THOMAS KRETZLER
Fairport,NY
Summary
Business administration graduate and former professional athlete with experience in performance coaching and customer service. Skilled in building relationships, assessing client needs, and adapting strategies for diverse situations. Demonstrated ability to incorporate feedback, stay accountable, and improve outcomes in performance-driven environments. Eager for an opportunity to transition into B2B sales, learn the industry, and grow within a strong organization.
Overview
2027
2027
years of professional experience
Work History
Performance Coach (Sep-May)
Press the Limit Fitness / Athletic Prospects
2023 - Current
- Assess client goals, needs, abilities, and progress to develop appropriate training strategies and make adjustments over time.
- Ensure ongoing accountability while managing diverse clients with varying goals, schedules, and needs.
- Cultivate strong relationships with adult clients, athletes, and baseball players through personalized coaching and regular communication.
- Explain recommendations clearly while adapting communication to different experience levels and individual needs.
Professional Baseball Player (May-Sep)
Brockton Rox 2024-2026 / Tri-City ValleyCats 2022
2022 - 2026
- Maintained a high level of preparation and accountability while competing professionally and managing the demands of a full-time athletic career.
- Set measurable performance goals, evaluated results, and made adjustments based on feedback and performance.
- Adapted to changing roles, expectations, and competitive circumstances while maintaining consistent effort and focus.
- Worked closely with teammates and coaches toward our common goal.
Cashier / Customer Service (Sep-Jan)
Delaware North
2016 - 2022
- Delivered exceptional customer service in a high-volume professional sports environment for Buffalo Bills fans.
- Responded promptly to inquiries, addressing concerns and enhancing customer experience.
- Executed accurate transactions with United States and Canadian currency.
Fire Extinguisher Technician (School Breaks)
Albany Fire Extinguisher Sales & Service, Inc.
2013 - 2021
- Conducted inspections, maintenance, recharging, and hydrostatic testing services, ensuring compliance with safety and regulatory standards.
- Executed responsibilities independently, adhering to established procedures and deadlines to ensure quality service delivery.
- Communicated technical information clearly to customers, enhancing their understanding and trust in services provided.
Collections Representative
Albany Fire Extinguisher Sales & Service, Inc.
12.2019 - 02.2020
- Established payment plans tailored to individual circumstances to facilitate timely payments.
- Communicated directly with customers regarding overdue invoices and outstanding balances.
- Managed invoicing, payment tracking, and record maintenance using QuickBooks for improved accuracy and organization.
Education
Bachelor of Science - Business Administration
SUNY Brockport
01-2020
Bachelor of Science - Kinesiology / Minor — Biology
SUNY Brockport
01-2022
Skills
- Needs Assessment
- Client communication
- Relationship Building
- Problem Solving
- Goal Setting
- Accountability
- Adaptability
- Time management
- Attention to Detail
- Teamwork & Collaboration
- Customer Service
ATHLETIC ACHIEVEMENTS
- All-Star Selection — Frontier MLB Partner League, 2025,
- 1st Team Collegiate All-American — American Baseball Coaches Association (ABCA), 2022
Timeline
Collections Representative
Albany Fire Extinguisher Sales & Service, Inc.
12.2019 - 02.2020
Performance Coach (Sep-May)
Press the Limit Fitness / Athletic Prospects
2023 - Current
Professional Baseball Player (May-Sep)
Brockton Rox 2024-2026 / Tri-City ValleyCats 2022
2022 - 2026
Cashier / Customer Service (Sep-Jan)
Delaware North
2016 - 2022
Fire Extinguisher Technician (School Breaks)
Albany Fire Extinguisher Sales & Service, Inc.
2013 - 2021
Bachelor of Science - Business Administration
SUNY Brockport
Bachelor of Science - Kinesiology / Minor — Biology
SUNY Brockport