Thomas Kwolek
Fort Myers,FL
Summary
Customer-oriented, goal driven sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
4
4
years of post-secondary education
42
42
years of professional experience
Work History
Chevrolet Sales Manager
Mel Grata Chevrolet-Toyota
Hermitage, PA
07.1979 - 12.2016
- Led Chevrolet and Toyota sales teams on dealership floor.
- Negotiated vehicle purchases and trade-ins to enhance customer satisfaction and drive sales.
- Coordinated inventory selection across new and used vehicle lots.
- Oversaw monthly inventory ordering of $1M–$2M to align supply with market demand.
- Managed dealer trades to ensure timely vehicle availability for customers. both in and out to satisfy customer needs and to maintain a quick turn inventory.
- Represented the dealership at Company meetings for training, procedure and advertising.
- Facilitated hiring and training of Salespeople to ensure high standards of productivity and compliance.
- Worked with finance department on loan and lease paperwork.
- Applied for incentives for maximum payout from the Corporation.
Ford New and Used Sales Manager
Phil Fitts Ford
Newcastle, PA
12.1976 - 07.1979
- Within a year I was promoted to New Car Sales Manager.
- Managed daily operations of sales department, supervising staff and optimizing workflow.
- Trained, coached, and mentored junior sales personnel, enhancing their sales techniques and customer interactions.
- Trained sales staff on dealership process, product knowledge, and customer service.
- Initiated career as used car sales manager, leading sales team to achieve targets.
Ford New and Used Salesperson
Phil Fitts Ford
Newcastle, PA
01.1975 - 12.1976
- Presented new and used vehicles, emphasizing key features and dealership advantages to enhance customer understanding.
- Coordinated test drives, trade-in appraisals, and purchase paperwork.
- Collaborated with finance staff on lease, loan, and payment options.
- Developed customer relationships through proactive communication via phone, email, and in-person follow-up to foster loyalty.
- Cultivated relationships with key clients while nurturing existing customer base to drive repeat business.
Education
Certificate Of Completion - Executive Management Training
GM Training Institute
TROY, Mi 07.2005 - 08.2005
Associate of Science - Medical Laboratory Science
Youngstown State University
Youngstown, OH 09.1969 - 06.1973
New Castle High School
New Castle, PASkills
- Dealership operations
- Dealer inventory management
- Sales forecasting
- Inventory forecasting
- Personnel training
- Customer Satisfaction Programs
Accomplishments
- My awards were reaching sales goals. On the other hand some awards were presented as Travel Awards. I have become a more educated and somewhat worldly person due to the over 15 travel awards I won. Also the dealership was 5 times over my career awarded the Prestigious "Society of Sales Excellence" award from Chevrolet.
Affiliations
I have a strong sense of comunity. Before I retired and moved to Florida, I was a member and past President of Hermitage Rotary. As a Rotarian I was honered as a Paul Harris Fellow. Plus I served on the board of the United Way of Mercer County. I chaired a committee for allocation of funds.
I also,served on the Shenango Valley Industrial Zone. This was a state funded program that provided funding for businesses to expand in economically distressed zones.
Today I am chairman of the Infrastructure committee in our comunity and we save our residents the cost of upkeep by providing volunteer labor.
References
References available upon request.
Timeline
Certificate Of Completion - Executive Management Training
GM Training Institute
07.2005 - 08.2005
Chevrolet Sales Manager
Mel Grata Chevrolet-Toyota
07.1979 - 12.2016
Ford New and Used Sales Manager
Phil Fitts Ford
12.1976 - 07.1979
Ford New and Used Salesperson
Phil Fitts Ford
01.1975 - 12.1976
Associate of Science - Medical Laboratory Science
Youngstown State University
09.1969 - 06.1973
New Castle High School