Thomas Lacey
Logan,OH
Summary
Dynamic and dedicated professional with a proven track record at Cristy's Pizza, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through timely deliveries and effective problem resolution. A dependable team player skilled in training and mentoring, committed to maintaining high standards of quality and sanitation.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
26
26
years of professional experience
Work History
Pizza Delivery Driver
Cristy's Pizza
01.2022 - 10.2025
- Delivered pizzas promptly, ensuring customer satisfaction and maintaining high service standards.
- Navigated routes efficiently to minimize delivery times and enhance customer experience.
- Managed cash transactions accurately, balancing daily sales and maintaining financial integrity.
- Collaborated with kitchen staff to streamline order preparation and improve workflow efficiency.
- Trained new drivers on delivery protocols and safety procedures, fostering a team-oriented environment.
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
Dishwasher
Hungry Buffalo
04.2021 - 11.2022
- Operated industrial dishwashing equipment efficiently to maintain cleanliness standards.
- Sorted and organized dishware to streamline kitchen operations and reduce turnaround time.
- Trained new staff on proper cleaning techniques and safety protocols for equipment use.
- Monitored inventory levels of cleaning supplies, ensuring availability for daily operations.
Kitchen Prep Cook
Olde Dutch Buffet
01.2018 - 08.2020
- Prepared ingredients by washing, chopping, and measuring for efficient kitchen operations.
- Assisted in maintaining cleanliness and organization of workstations to ensure safety standards.
- Collaborated with chefs to streamline food preparation processes and improve service efficiency.
- Trained new staff on food preparation techniques and kitchen protocols for consistency in quality.
Housekeeping and Laundry Attendant
Best Western Hotel
03.2000 - 10.2002
- Maintained cleanliness and organization in guest rooms, ensuring high standards of hotel presentation.
- Operated laundry equipment efficiently to process linens and guest clothing, adhering to safety protocols..
- Resolved guest inquiries regarding housekeeping services promptly, ensuring satisfaction and maintaining positive relationships.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Collaborated with team members to streamline housekeeping workflows, enhancing overall productivity and service quality.
Education
No Degree -
Lancaster
Lancaster, OH06-1991
Skills
- Customer service
- Cash handling
- Route navigation
- Order verification
- Training and mentoring
- Problem resolution
- Clean driving record
- Quality assurance
- Sanitation procedures
- Fast-paced environment adaptability
- Quick learner
- Problem-solving
- Customer communication
- Relationship building
- Dedicated team player
- Excellent communication
- Professional appearance
- Valid Driver's license
- Phone orders
- Dependable and reliable
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Languages
English
Native or Bilingual
Timeline
Pizza Delivery Driver
Cristy's Pizza
01.2022 - 10.2025
Dishwasher
Hungry Buffalo
04.2021 - 11.2022
Kitchen Prep Cook
Olde Dutch Buffet
01.2018 - 08.2020
Housekeeping and Laundry Attendant
Best Western Hotel
03.2000 - 10.2002
No Degree -
Lancaster