Thomas Lee Allen
Lancaster
Summary
Knowledgeable account manager with a comprehensive background in customer service coordination. Adept at streamlining processes to improve client satisfaction and operational efficiency. Demonstrated ability to resolve complex issues and foster productive team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Frito-Lay
01.2022 - 01.2025
- Managed customer inquiries and concerns to ensure timely resolution and maintain positive client relationships.
- Coordinated with internal teams and external vendors to streamline transportation schedules and improve service efficiency.
- Provided detailed reporting and real-time updates to customers, drivers, and stakeholders, ensuring transparency in logistics operations.
Customer Service Representative
PepsiCo
01.2020 - 01.2022
- Delivered products to stores efficiently while maintaining excellent customer relationships.
- Conducted pre/post-trip inspections, ensured DOT compliance, and optimized delivery routes.
- Rotated and stocked inventory in stores to maximize sales and brand visibility.
Customer Service Associate
Gardner Trucking
01.2018 - 01.2020
- Delivered supplies and equipment to national vendors while ensuring safe and on-time transportation.
- Managed customer service issues related to product shortages and damage, maintaining strong relationships with clients.
Education
Certificate - Computerized Accounting
Los Angeles Pacific College
Bachelor of Science - Business Operations
Southern New Hampshire University
Hooksett, NH06-2026
Skills
- Customer Service Management
- Relationship Building
- Inventory Management
- Problem Solving
- Conflict Resolution
- Effective Communication
Certification
QuickBooks Premier, Microsoft Excel – 2018
Timeline
Customer Service Coordinator
Frito-Lay
01.2022 - 01.2025
Customer Service Representative
PepsiCo
01.2020 - 01.2022
Customer Service Associate
Gardner Trucking
01.2018 - 01.2020
Certificate - Computerized Accounting
Los Angeles Pacific College
Bachelor of Science - Business Operations
Southern New Hampshire University
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