Thomas Lien
Elk River,MN
Summary
Dedicated maintenance supervisor committed to elevating tenant satisfaction by expertly managing maintenance teams and vendor partnerships. Streamlines operations and budget processes while ensuring compliance with high service standards, resulting in improved efficiency and enhanced quality of service delivery.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Maintenance Supervisor
Centerspace
Monticello, Minnesota
07.2024 - Current
- Coordinated preventative maintenance schedules for residential properties and facilities.
- Implemented safety protocols to maintain compliance with industry standards.
- Executed repairs in carpentry, plumbing, electrical, painting, and drywall areas to maintain property standards. Coordinated daily activities of maintenance staff, enhancing operational efficiency and service delivery. Assisted property manager in fostering a community that residents value. Troubleshot and addressed diverse residential service requests promptly and professionally. Monitored vendor performance, ensuring compliance with contracts to uphold service quality. Contributed to budget development for maintenance operations. Initiated maintenance purchases while negotiating optimal pricing. Maintained inventory levels of parts and equipment to support operations.
Owner
T-Squared Handyman Services
Elk River, Minnesota
06.2019 - 07.2024
- Managed all aspects of residential handyman business, delivering high-quality repair and renovation services that met client expectations. Oversaw daily operations, fostering strong customer relationships and ensuring timely project scheduling and effective budgeting. Executed hands-on completion of diverse home improvement projects, maintaining quality workmanship. Estimated costs and managed purchasing to maintain alignment with project budgets and timelines, contributing to project success.
Maintenance Coordinator
Bullseye Property and Realty
Big Lake, Minnesota
10.2018 - 07.2019
- Managed maintenance for over 150 single family and multifamily homes and multiple commercial properties.
- Coordinated property maintenance activities to uphold property standards and enhance tenant satisfaction, managed building maintenance projects, and compiled data for financial reports by maintaining and updating records and files.
- Collaborated with local governments to ensure compliance of all properties with local licensing requirements.
Customer Service Specialist
Anoka Technical College
03.2017 - 07.2018
- Assisted students with enrollment processes to ensure a smooth transition into academic programs.
- Counseled students on course selection and sequencing to optimize their educational path.
- Collaborated with retention specialists to implement engagement strategies for students.
- Participated in recruitment events at high schools and college fairs to engage prospective students and promote enrollment.
- Designed a monthly flyer and calendar detailing school activities for student and parent engagement.
Education
Bachelors - Project Management, Operations Management, Global Supply Chain Management
Minnesota State University Moorhead
01-2020
Associates - Supervisory Management
Anoka Technical College
01-2017
Skills
- Facility Maintenance
- Vendor management
- Contract Negotiation
- Cost control
- Scheduling
- Task delegation
- Staff management
- Team supervision
- Contractor coordination
- Work order processing
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Project
- Critical Thinking
- Verbal communication
Certification
- Certified Pool Operator
Timeline
Maintenance Supervisor
Centerspace
07.2024 - Current
Owner
T-Squared Handyman Services
06.2019 - 07.2024
Maintenance Coordinator
Bullseye Property and Realty
10.2018 - 07.2019
Customer Service Specialist
Anoka Technical College
03.2017 - 07.2018
Bachelors - Project Management, Operations Management, Global Supply Chain Management
Minnesota State University Moorhead
Associates - Supervisory Management
Anoka Technical College