Thomas loughrey
Brigantine,NJ
Summary
Dedicated professional with strong skills in employee management and customer engagement. Successfully led teams to exceed operational goals and enhance customer satisfaction, ready to leverage expertise to drive business success.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Mavis Discount Tire
Marmora, NJ
07.2017 - Current
- Oversaw daily service operations, ensuring compliance with quality and safety standards.
- Managed scheduling and workflow of service technicians to optimize productivity.
- Analyzed customer feedback to identify areas for service enhancement and increased satisfaction.
- Led regular team meetings to align goals, share updates, and promote a collaborative work environment.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor of Science - Financial Management
Stockton University
Absecon, NJSkills
- Customer service and engagement
- Time management
- Team building and leadership
- Store opening and closing
- Employee scheduling
- Hiring and training
- Upselling and cross selling
- Sales expertise
- Issue resolution
- Workforce management
Timeline
Assistant Store Manager
Mavis Discount Tire
07.2017 - Current
Bachelor of Science - Financial Management
Stockton University