Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thomas Mahoney

Hollywood,FL

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Licensed health insurance professional equipped with strong analytical skills and in-depth knowledge of health insurance products and regulations. Proven track record of effective communication and negotiation, ensuring optimal client satisfaction and policy administration. Focused on team collaboration and results, adaptable to changing needs, and dependable in high-pressure environments. Skilled in policy analysis, claims processing, and client education, bringing client-first approach to every interaction.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Licensed Health Insurance Agent

GoVine Insurance
08.2024 - Current
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.

Manager in Training

Crunch Fitness
06.2023 - 12.2023
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
  • Enhanced supervisory and leadership abilities by working closely with General Manager and Asst General Manager.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.

Licensed Insurance Agent

USHEALTH Advisors
04.2023 - 06.2023
  • Calculated quotes and educated potential clients on insurance options.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Obtained underwriting approval by completing application for coverage.

Adult League Coordinator

Florida Panthers
07.2022 - 02.2023
  • Created and adjusted league schedule for seven divisions.
  • Facilitated hiring, training and evaluation of staff.
  • Assigned schedules and specific tasks to workers for optimal coverage.
  • Worked well in a team setting, providing support and guidance.

Sales Representative

MTN Consulting
11.2021 - 03.2022
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Hockey Coach

Militia Hockey Club
05.2020 - 08.2021
  • Developed training methods to build skills for different ages and ability levels.
  • Coached established players in game strategy and techniques for better offense and defense.
  • Coordinated individualized and group instruction for hockey players aspiring to advance abilities.
  • Conducted daily sessions in strength training, technique drills and motivational tactics.

Security Director

Protect Us Security
10.2018 - 03.2020
  • Established effective security policies and monitored implementation at all levels.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Recorded incident reports with detailed accounts of occurrences.
  • Supervised grounds, employee entrances, and exits and security officers on duty.
  • Collaborated with building owners to determine needs and make proactive adjustments to meet changing demands.

Executive Protection Agent

Salient Operations Group
02.2018 - 11.2019
  • Participated in loss prevention and safety programs.
  • Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
  • Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
  • Utilized various hand and power tools to secure premises and increase protection.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Coach Cleaner

Amtrak
11.2014 - 12.2017
  • Miami (October 2016 - December 2017)
  • Followed safety guidelines for cleaning vehicles and equipment.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
  • Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.

Commercial Mover

New England Office Connections
06.2011 - 11.2014
  • Followed verbal and written instructions to properly move and ship products.
  • Maneuvered items carefully through narrow hallways and doorways to prevent damage.
  • Cleaned and maintained truck and other equipment to maintain optimum working condition.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Followed safety protocols to prevent accidents and injuries.
  • Arranged items at destination according to customer requests and instructions.

Education

Business

University of Massachusetts - Boston

Sports Management

Salem State University

High School Diploma -

Braintree High School

Skills

  • Account Management
  • Staff Leadership
  • Customer service
  • Critical thinking
  • Problem solving
  • MS Office
  • Medicaid expertise
  • Compliance
  • Strong communication
  • Adaptability and flexibility
  • Data entry
  • Goal setting

Certification

  • Life & Health Insurance License: 4/2023 - 8/2025

Timeline

Licensed Health Insurance Agent

GoVine Insurance
08.2024 - Current

Manager in Training

Crunch Fitness
06.2023 - 12.2023

Licensed Insurance Agent

USHEALTH Advisors
04.2023 - 06.2023

Adult League Coordinator

Florida Panthers
07.2022 - 02.2023

Sales Representative

MTN Consulting
11.2021 - 03.2022

Hockey Coach

Militia Hockey Club
05.2020 - 08.2021

Security Director

Protect Us Security
10.2018 - 03.2020

Executive Protection Agent

Salient Operations Group
02.2018 - 11.2019

Coach Cleaner

Amtrak
11.2014 - 12.2017

Commercial Mover

New England Office Connections
06.2011 - 11.2014

Sports Management

Salem State University

High School Diploma -

Braintree High School

Business

University of Massachusetts - Boston

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