Thomas Marsh
Mount Airy,NC
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Flexible Pharmacy Technician offering 2-year history of excellent customer service and precise prescription formulation. Versed in relevant regulations with dedication to ethical practices. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Claims Representative
National General Insurance Company
Mount Airy, NC
09.2022 - Current
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Verified details with policyholders and requested additional information.
- Managed asset recoveries for claims, including salvage and subrogation.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Assisted new policyholders with processing claims.
Pharmacy Technician
Gates Pharmacy
Mount Airy, NC
06.2020 - 07.2022
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Verified prescriptions and drug labels, documents and packages.
- Prepared prescription transfers to other pharmacies.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Answered telephones to respond to questions or requests.
- Entered prescription information into computer databases.
- Operated cash registers to accept payments from customers.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Maintained proper storage and security conditions for drugs.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
Assistant Manager
Hibbett Sporting Goods
Mount Airy, NC
07.2016 - 05.2022
- Delegated daily tasks to team members to optimize group productivity.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed inventory audits to identify losses and project demand.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Go Kart Attendant
Mayberry Shazzam
Pilot Mountain, NC
09.2015 - 06.2016
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Operated attraction equipment precisely to concur with operational procedures.
- Communicated with manager to discuss ride maintenance or repair issues.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Collaborated with peers to deliver consistent service and promote customer retention.
- Educated patrons on facilities, entertainment options and rules and regulations.
- De-boarded passengers for safety to repair attraction equipment for optimal operation.
- Checked seatbelts of riders to maximize safety and manage risk.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
- Managed park booths by conducting games, awarding prizes and collecting tickets.
- Closed down rides with faulty equipment and notified supervisor.
- Booted unruly and potentially endangering patrons from rides and amusement park.
Education
High School Diploma -
05.2015
Some College (No Degree) - Associate in Arts
Skills
- Coverage determination
- Merchandising
- Strategic Planning
- Business development understanding
- Product branding
- Microsoft Office expertise
- Orientating and training
- Customer relations
- Staff development
- Sales monitoring
- Settlement agreements
- Accident review
- Documentation research
- Medical terminology
- Electronic authorization processing
- Documentation skills
- Insurance plan verification
- Skilled in [Software]
- Regulatory compliance understanding
- Patient rapport
- Retail operations management
Timeline
Claims Representative - National General Insurance Company
09.2022 - Current
Pharmacy Technician - Gates Pharmacy
06.2020 - 07.2022
Assistant Manager - Hibbett Sporting Goods
07.2016 - 05.2022
Go Kart Attendant - Mayberry Shazzam
09.2015 - 06.2016
East Surry High School - High School Diploma,
Surry Community College - Some College (No Degree), Associate in Arts