Tykirah Williams
Richardson,TX
Summary
Dynamic Claims Representative with a proven track record at GEICO, excelling in claims investigation and documentation review. Leveraging strong interpersonal communication and data analysis skills, I effectively resolved discrepancies, enhancing customer satisfaction and mitigating fraud risks. Committed to achieving optimal outcomes through collaborative teamwork and strategic decision-making.
Seasoned insurance professional with proven track record of effectively managing claims from initiation to resolution. Highly skilled in assessing coverage, coordinating with clients, and ensuring compliance with industry standards. Valued for strong team collaboration and adaptability in dynamic environments.
Professional with strong background in claims management, prepared to make significant impact. Skilled in assessing and processing claims accurately, resolving complex issues, and ensuring customer satisfaction. Effective team collaborator with focus on achieving results and adapting to changing needs. Known for analytical thinking, communication skills, and attention to detail.
Overview
6
6
years of professional experience
Work History
Claims Representative
GEICO
09.2024 - 09.2025
- Evaluated and processed insurance claims efficiently to ensure accurate resolutions.
- Collaborated with policyholders to gather necessary documentation for claim verification.
- Analyzed claim details using proprietary software to identify discrepancies and mitigate fraud risks.
- Developed strong relationships with customers, enhancing satisfaction through effective communication.
Sales Associate
Spectrum
05.2023 - 08.2024
- Assisted customers in product selection, ensuring optimal satisfaction and product knowledge.
- Maintained inventory accuracy through regular stock assessments and systematic organization.
- Executed daily sales transactions using POS systems, enhancing checkout efficiency.
- Collaborated with team members to achieve weekly sales goals through effective communication.
Customer Service Representative
Teleperformance
10.2019 - 02.2023
- Assisted customers with product inquiries, ensuring timely and accurate information delivery.
- Processed transactions efficiently, maintaining accuracy in cash handling and inventory management.
- Resolved customer complaints through effective communication, enhancing overall customer satisfaction.
- Collaborated with team members to streamline sales processes, improving workflow efficiency.
- Educated customers on product features and benefits, fostering informed purchasing decisions.
Education
High School Diploma -
Lincoln High School
Skills
- Microsoft office
- Insurance claims review
- Claims investigation
- Time management
- Team collaboration
- Data analysis
- Decision-making
- Interpersonal communication
- Documentation review
- Settlement negotiation
- Accident investigations
- Coverage assessments
- Coverage determination
Timeline
Claims Representative
GEICO
09.2024 - 09.2025
Sales Associate
Spectrum
05.2023 - 08.2024
Customer Service Representative
Teleperformance
10.2019 - 02.2023
High School Diploma -
Lincoln High School