Thomas Martin
Glens Falls,NY
Summary
Dedicated Transit Bus Operator with extensive experience in safety compliance and customer service. Proven ability to conduct inspections and train new operators, ensuring reliable and efficient transit operations. Committed to passenger safety and satisfaction. Proven ability in navigating urban routes and adhering to schedules. Utilizes effective communication and problem-solving skills to ensure smooth operations.
Overview
20
20
years of professional experience
Work History
Transit Bus Operator
Capital District Transit Authority
Albany, NY
10.2006 - Current
- Ensured safe and efficient operation of transit buses across designated routes.
- Provided excellent customer service, addressing passenger inquiries and resolving issues promptly.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Collaborated with dispatchers to optimize route schedules and improve service reliability.
- Trained new operators on safety protocols and operational procedures, fostering a culture of safety.
- Monitored traffic conditions, adjusted driving patterns to minimize delays, enhancing overall transit experience.
- Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
- Assisted new operators in learning routes effectively through mentoring programs or ride-along sessions.
- Handled fare collection accurately, protecting company revenue through diligent recordkeeping and reporting procedures.
Maintenance and Facility Technician
Capital District Transit Authority
Glens Falls, NY
10.2006 - Current
- Conducted regular inspections of transit vehicles to ensure compliance with safety standards.
- Performed preventive maintenance on buses and equipment, minimizing downtime and enhancing reliability.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Assisted bus cleaning operations to ensure compliance with safety and cleanliness standards.
- Maintained cleanliness and sanitation in assigned areas to ensure safe environments.
Education
Albany High School
Albany, NYSkills
- Adaptive decision making
- Customer relations skills
- Communication and interpersonal skills
- Safety-focused
Timeline
Transit Bus Operator
Capital District Transit Authority
10.2006 - Current
Maintenance and Facility Technician
Capital District Transit Authority
10.2006 - Current
Albany High School