Summary
Work History
Education
Skills
Timeline
Languages
Personal Information
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Thomas Martinez

Beaverton ,OR

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Work History

Loader and Unloader

Cardinal logistics
Portland, OR
02 2017 - 07 2017
  • Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
  • Ensured timely deliveries by consistently meeting deadlines for loading and unloading tasks.
  • Expedited shipment process, accurately labeling and documenting items for shipping.

Service Worker

Carl's Jr
Beaverton OR
05 2018 - 10 2018
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Learned other teammates' work tasks to train as backup.
  • Facilitated smooth communication between clients, coworkers, and management through clear verbal and written interactions.
  • Improved customer satisfaction by providing timely and accurate services in a professional manner.
  • Assisted customers with various inquiries, resolving issues quickly and efficiently.

Gas Attendant

Shell Gas Station
Aloha, OR
03 2019 - 11 2019
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Pumped gas for guests and took payments.
  • Maintained clean and orderly work station.
  • Maintained a clean and organized work environment, promoting a positive atmosphere for customers.
  • Addressed customer inquiries with professionalism and knowledge of company policies and procedures.
  • Demonstrated strong attention to detail while maintaining accurate records of daily transactions and inventory changes.

Sales Associate

7/11 Convenience Store
Portland
01 2020 - 08 2020
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Built relationships with customers to encourage repeat business.

Education

Sunset high school
08.2017

Skills

  • Activation of fuel pumps
  • Vehicle Maintenance
  • Operating cash register
  • Customer service and assistance
  • Dispensing lottery tickets
  • Cash Handling
  • Cash register balancing
  • Stocking
  • Safety awareness
  • Product and service sales
  • Professional demeanor
  • Multi-tasking strength
  • Point of sale operation
  • Cash register operation
  • Upselling
  • Exceptional customer service
  • Relationship building
  • Shipment processing
  • Stocking and replenishing

Timeline

Loader and Unloader

Cardinal logistics
02 2017 - 07 2017

Service Worker

Carl's Jr
05 2018 - 10 2018

Gas Attendant

Shell Gas Station
03 2019 - 11 2019

Sales Associate

7/11 Convenience Store
01 2020 - 08 2020

Sunset high school

Languages

Spanish
Native or Bilingual

Personal Information

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Thomas Martinez