Summary
Overview
Work History
Education
Skills
Timeline
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Keseana Johnson’s

Waterford Works,NJ

Summary

Enthusiastic Gas Station Attendant with 7 months of experience in service. Dedicated to comprehensively enhancing customer experiences through helpfulness and maintaining a clean workspace. Successful at restocking quickly and assisting customers. Friendly and reliable customer service associate offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking customer service associate with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Focused customer service associate with strong understanding of retail operations. Offering extensive experience in high-volume settings. Highly service-minded and professional with customers and employees alike.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Fuel Station Attendant

Sams Club
Deptford , Nj
10.2021 - 08.2022
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Checked customer identification for alcohol, cigarette and lottery sales.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Maintained clean and orderly work station.
  • Built trustful relationships with customers to encourage return visits.
  • Assisted customers with operating fuel pumps, explaining proper fueling techniques.
  • Facilitated sales of services and goods.
  • Pumped gas for guests and took payments.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Determined customer needs by asking relevant questions and listening actively to responses.

Customer Service Associate

Wawa
Lindenwold , NJ
11.2020 - 02.2022
  • Developed and actualized customer service initiatives to decrease wait times.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Informed customers about special promotions and provided detailed information for various products.

Education

High School Diploma -

Overbrook Senior High School
Pine Hill, NJ
09.2017 - 06.2021

Phlebotomy

Expertise Phlebotomy & CPR
Clementon, NJ
03.2022 - 04.2022

Skills

    Customer service and assistance

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Timeline

Phlebotomy

Expertise Phlebotomy & CPR
03.2022 - 04.2022

Fuel Station Attendant

Sams Club
10.2021 - 08.2022

Customer Service Associate

Wawa
11.2020 - 02.2022

High School Diploma -

Overbrook Senior High School
09.2017 - 06.2021
Keseana Johnson’s