Yoana Leon
Bakersfield,CA
Summary
Dynamic and customer-focused professional with extensive experience at Walmart, excelling in fuel station operations and online shopping. Proven ability in cash handling and conflict resolution, fostering strong customer relationships. Recognized for maintaining high satisfaction ratings and implementing safety protocols, ensuring a seamless shopping experience while promoting a clean and organized environment.
Overview
1
1
year of professional experience
Work History
Fuel Station Attendant
Walmart
02.2025 - Current
- Maintained cleanliness and organization of fuel station area to ensure optimal customer experience.
- Assisted customers with inquiries regarding fuel types, pricing, and promotions for enhanced service delivery.
- Operated point-of-sale systems accurately, processing transactions efficiently to minimize wait times.
- Monitored fuel inventory levels, reporting discrepancies to management for timely restocking actions.
- Trained new employees on safety protocols and standard operating procedures to uphold workplace standards.
- Executed daily cash handling duties, reconciling sales reports to ensure financial accuracy and accountability.
- Implemented safety measures in compliance with company policies, reducing risk of accidents and injuries.
- Collaborated with team members to optimize workflow and enhance overall operational efficiency at the station.
- Contributed to a strong customer retention rate by fostering positive relationships through friendly conversation and attentive service.
- Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
- Maintained a clean and organized station by conducting regular inspections and addressing spills or debris promptly.
- Ensured accurate fuel dispensing by monitoring pumps, gauges, and meters during operation
Online Personal Shopper
Walmart
06.2024 - 01.2025
- Assisted customers in selecting products based on preferences and needs.
- Navigated online shopping platforms to enhance user experience and streamline purchases.
- Developed product knowledge to provide informed recommendations and improve customer satisfaction.
- Collaborated with team members to ensure timely order processing and fulfillment.
- Utilized customer feedback to suggest improvements in service delivery and product offerings.
- Maintained organized records of customer preferences for personalized shopping experiences.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Education
Wasco High School
Wasco Ca05.2024
Skills
- Product knowledge familiarity
- Strong work ethic
- Cleanliness and organization
- Patience and empathy
- Cross-training versatility
- Quick decision making
- Self-motivation and initiative
- Flexible schedule availability
- Cash handling expertise
- Sales and upselling techniques
- Conflict resolution techniques
- Basic math
- Interpersonal relationship building
- Fuel dispensing proficiency
- Safety protocol
- Customer service
- ID verification
- Teamwork and collaboration
- Problem-solving
- Friendly and outgoing
- Customer service and assistance
- Cleaning and sanitation
- Operating cash register
- Stocking shelves
- Cash handling
- Cash register balancing
- Sales assistance
- Flexible schedule
- Fuel pumping
- Basic housekeeping
- Training and coaching
Languages
Spanish
Native or Bilingual
Timeline
Fuel Station Attendant
Walmart
02.2025 - Current
Online Personal Shopper
Walmart
06.2024 - 01.2025
Wasco High School