Thomas McCallum
Mono,ON
Summary
Hardworking Project Manager with 10-years in the Telecommunication field. Collaborates across all levels of company to execute strategic plans and achieve company goals. Confident and personable with excellent time management and communication skills.
Resourceful Project Manager with 10+ years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Manager
Activo
08.2023 - Current
- Successfully managed projects by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Field Service Manager
Activo - Telus Smart Home Security, Ontario and Manitoba
08.2021 - 07.2023
- Led team of up to 50 Security Technicians in field activities.
- Responsible for supervision, scheduling, safety, and coordination of Installation activities in assigned region(s)
- Responsible for constantly improving the level of service provided to internal and external customer base by delivering goals set forth by organization
- Supporting an engaged, energized and inclusive team that gives their best
- Mentor and motivate direct reports to improve effectiveness and to address performance gaps
- Oversee scheduling, training and Health and Safety of our Field Technicians
- Ensure toolbox talks are conducted every morning with proper sign off
- Ensure safety, quality and productivity of work at sites
- Ensure that all work activities are carried out in a safe and efficient manner and that all team members are in compliance with government and company PPE standards
- Ensure all financial and operational targets are met
- Approve technician timesheets, expense reports and other related documents.
Branch Support
Activo Inc
03.2019 - 08.2021
- Manage a crew of Field Technicians who perform on-site service calls which include installation, maintenance, and repair
- Oversee scheduling, training and Health and Safety of the Field Technicians
- Ensure toolbox talks are conducted every morning with proper sign off
- Ensure Field Technicians are performing their tasks in a safe and efficient manner
- While adhering to company policies and processes to facilitate efficient service delivery
- Follow up on Service Tickets to ensure tasks are completed as per the Statement of Work
Communication Technician
Birnie Electric Ltd
09.2018 - 01.2019
- Short term contract position overseeing the installation of various cables for backbone, network, camera and emergency lighting
- Read blueprints and schematics to correctly place equipment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Indoor and outdoor camera installation
- Emergency light installation
- Cable dressing and termination in the IT room and in the cable vaults
Team Lead / Senior Technician
Activo Inc
11.2017 - 09.2018
- Lead and manage small to mid sized cabling projects across the GTA and Ontario
- Ensure safety, quality and productivity of work at sites
- Ensure that all work activities are carried out in a safe and efficient manner and that all team members are in compliance with government and company PPE standards
- Enforce work and in accordance with all local health and safety laws and regulations at shop/ yard and on jobsites
- Assist in managing the preparation and execution of projects, planning labour requirements, equipment requirements and material deliveries and timing to ensure completion of job(s) within project deadlines
- Supervise, coordinate and schedule the day to day work activities of a cabling team of 2 to 5 employees
- Delegate job tasks to appropriate team members to assist in the completion of various cabling activities
- Operate various tools and equipment
- Read and interpret blueprints, electrical drawings and specifications to delegate/complete work activities
- Reported on updates to project specifications and progress.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Complete and submit all required paperwork on a daily basis
- Maintain and enforce standards of cleanliness and organization in assigned truck, equipment job sites and shop/yard areas
- Represent the company professionally within the work environment
Manager
BroadConnect Telecom
05.2016 - 11.2017
- Manage and train field service team to provide optimum customer service
- Develop and continually improve work flow for the field service team
- Set goals, skill enhancement and performance reviews for field service team
- Dispatch field technicians for installations and repairs
- Oversee the installation, maintenance and troubleshooting LAN's WAN's and peripheral equipment
- Install repair and maintain telecommunications equipment
- Run, splice and repair various types of cable
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
Field Technician
Bell Technical Solutions
04.2014 - 05.2016
- Installation, maintenance and repair of telephone, DSL and television services provided to residential and small business customers
- Experience terminating copper, coax, cat5 and fiber optic cables
- Installation of optical terminals including fiber cable pulling and termination
- Structured cabling including cutting, running, tying and crimping all sizes of ethernet coaxial and fiber cable
Education
Diploma - Culinary Arts
George Brown College
Toronto, ONSkills
- Project Management
- Team Management
- Employee scheduling
- Training and Development
- Organizational Skills
- Leadership
- Mentoring
- Excellent Communication
- Telecommunication
- Network Installation
- Troubleshooting
- Mechanical Knowledge
- Cabling
Certification
- JHSC Certified 2021 - 2024
- WHIMIS
Timeline
Project Manager
Activo
08.2023 - Current
Field Service Manager
Activo - Telus Smart Home Security, Ontario and Manitoba
08.2021 - 07.2023
Branch Support
Activo Inc
03.2019 - 08.2021
Communication Technician
Birnie Electric Ltd
09.2018 - 01.2019
Team Lead / Senior Technician
Activo Inc
11.2017 - 09.2018
Manager
BroadConnect Telecom
05.2016 - 11.2017
Field Technician
Bell Technical Solutions
04.2014 - 05.2016
Diploma - Culinary Arts
George Brown College
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