THOMAS MCCLAIN
Richmond,KY
Summary
Seeking to apply knowledge of Management concepts, customer service and Business Administration. Ready to take on a new role with a growing team.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Zone Manager
Phantom Fireworks
Kentucky, Indiana, West Virginia
06.2023 - Current
- Trained and educated tent operators.
- Acquired certifications and compliance documentation.
- Troubleshoot and resolved problems/concerns that occurred for operators throughout the season.
- Insured Bank deposits were properly made.
Sales Trainee/Counter Sales
Graybar Electric
Lexington, Ky
03.2025 - 04.2026
- Developed in-depth product knowledge to assist customers with electrical solutions.
- Supported sales team by preparing quotes and proposals using CRM software.
- Conducted product demonstrations to illustrate features and benefits to potential clients.
- Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
- Developed strong relationships with key customers, resulting in increased repeat business.
Rover
Jersey Mikes
Richmond, Ky
09.2024 - 02.2025
- Ensured opening inventory was prepped daily
- Provided service and fulfilled customer orders
- Quality checked all orders to make certain they were up to company standards
Insurance Agent
American Income Life S-S Bendure & Hartwig
Lexington, Ky
10.2019 - 03.2020
- Engaged Customers warmly and provided immediate and dedicated assistance.
- Listened to customers’ needs and desires to identify and recommend optimal products.
- Answered calls, emails, and faxes, addressing customer inquiries, solving problems, and providing information.
Liquor store Clerk
Liquor Mart II
Richmond, Ky
07.2017 - 11.2018
- Maintained up to date knowledge of store sales, payment polices, and security standards.
- Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders and pricing needs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Accomplished in operating cash register without error
Shipping Clerk
Camaro Central
Richmond, Ky
09.2013 - 03.2017
- Entered details such as payments, account information and call logs into company website operated shipping software.
- Slotted and organized Inventory
- Pulled orders and shipped finished orders.
Pharmacy Technician
Medicine Shoppe
Richmond, Ky
03.2012 - 07.2013
- Performed various pharmacy operational activities with a strong commitment to accuracy, efficiency, and service quality.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Verified patient data and billing information to discover and resolve erroneous bills due to system error.
- Stocked labeled and inventoried medication to keep accurate records.
Education
Business Administration
Eastern Kentucky University
Skills
- Computer Skills
- Communication
- Microsoft office/Excel
- Data entry and storage
- Process Implementation
- Customer Service
- Skilled problem solver
- Strong work ethic
- Detail-oriented
- Advanced Math skills
Certification
Resident Agent for Life and health Insurance certification
Timeline
Sales Trainee/Counter Sales
Graybar Electric
03.2025 - 04.2026
Rover
Jersey Mikes
09.2024 - 02.2025
Zone Manager
Phantom Fireworks
06.2023 - Current
Insurance Agent
American Income Life S-S Bendure & Hartwig
10.2019 - 03.2020
Liquor store Clerk
Liquor Mart II
07.2017 - 11.2018
Shipping Clerk
Camaro Central
09.2013 - 03.2017
Pharmacy Technician
Medicine Shoppe
03.2012 - 07.2013
Business Administration
Eastern Kentucky University