Thomas McFadden

Demonstrated ability to achieve measurable results while leading teams of up to 150 in dynamic, fast-paced environments. Possess a comprehensive background in Logistics and Supply Management, with experience in both domestic and global operations, particularly in Japan. Successfully managed risk across multiple lines to protect assets, property, and equipment valued at over $34 million, consistently meeting the expectations of junior leadership. Additionally, I have extensive knowledge in Project Management, Program Management, and Training and Development. I diagnosed and resolved hardware and software issues for over 250 users, reducing system downtime by 30% and maintaining 98% operational availability. I assisted in maintaining and troubleshooting secure LAN/WAN network infrastructure, improving connectivity performance by 25% and significantly reducing recurring network incidents. I configured, installed, and upgraded more than 150 IT assets. Providing Tier I and II technical support, I resolved 85% of service tickets on first contact and decreased average response times by 40%. I also implemented preventative maintenance procedures that reduced hardware failure rates by 20% annually, supported cybersecurity compliance through patch management and vulnerability mitigation resulting in zero major security violations during inspections, and trained and mentored over 10 junior personnel to enhance team efficiency and technical proficiency.

CompTIA

•A+

•Security+

•Network+