Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Mcfall

Columbus,IN

Summary

Dynamic Service Technician with a proven track record at Coca-Cola, excelling in equipment troubleshooting and preventive maintenance. Recognized for enhancing customer satisfaction through effective problem resolution and training initiatives. Strong mechanical aptitude and exceptional attention to detail drive operational efficiency and reliability in service delivery. Currently working on getting HVAC certification through SkillCat.

Overview

2027
2027
years of professional experience

Work History

Service Technician

Coca-Cola
Columbus
02.2025 - Current
  • Diagnosed and resolved equipment malfunctions to ensure optimal performance and minimal downtime.
  • Conducted routine maintenance on vending machines, enhancing reliability and customer satisfaction.
  • Collaborated with team members to streamline installation processes for new beverage systems.
  • Trained newly hired technicians on safety protocols and standard operating procedures.
  • Implemented preventative maintenance schedules, reducing emergency repairs by improving system reliability.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Install all machines, bar bun set ups, fountains, carbnators, Co2 and any other equipment needed for machines.

Contractor

Kaabs Ventures
Columbus, IN
02.2025 - 02.2026

• Build, remodel, and renovate houses, apartments, business.

  • Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
  • Plumbing, electrical, roofing, framing, drywall, flooring, exe.

Shipping and Receiving Lead

Peer Foods
Taylorsville, IN
2023 - 2024
  • Oversaw daily shipping and receiving operations, ensuring compliance with safety protocols.
  • Trained new staff on equipment use and inventory management systems.
  • Coordinated logistics for inbound and outbound shipments, optimizing delivery schedules.
  • Implemented process improvements to enhance workflow efficiency in warehouse operations.

Supervisor

Ditech
Edinburgh, IN
2021 - 2023
  • Supervised daily operations, ensuring team met performance targets and adhered to compliance standards.
  • Trained new staff on company procedures, enhancing onboarding efficiency and knowledge retention.
  • Implemented process improvements, reducing operational bottlenecks and increasing workflow productivity.
  • Coordinated scheduling for team members, optimizing resource allocation and workload balance.

Supply Chain Analyst

Optimas OE Solutions
Columbus, IN
2018 - 2019
  • Analyzed supply chain data to identify trends and optimize inventory levels.
  • Collaborated with cross-functional teams to streamline procurement processes.
  • Developed reports to track key performance indicators for supply chain efficiency.
  • Assisted in implementing new software tools for enhanced data analysis and reporting.
  • Conducted root cause analysis to resolve supply chain disruptions effectively.
  • Led initiatives to enhance supplier relationships, improving communication and reliability of deliveries.
  • Worked closely with sales teams to understand customer needs, ensuring appropriate inventory levels were maintained to meet demand fluctuations effectively.
  • Ensured timely delivery of products to customers by closely monitoring order fulfillment processes and addressing any issues promptly.
  • Maintained accurate, up-to-date documentation of supply chain processes for reliable reference.

Store/Market Manager

Frontier Communications
Seymour, IN
2017 - 2018
  • Directed daily store operations, ensuring compliance with company policies and procedures.
  • Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
  • Developed and implemented training programs for new staff, improving onboarding effectiveness.
  • Analyzed market trends to adjust product offerings, boosting customer engagement and satisfaction.
  • Led team meetings to communicate objectives and foster collaboration among staff members.
  • Managed budget allocations, optimizing resource use while reducing operational costs.
  • Coordinated promotional events to increase foot traffic and drive sales growth.
  • Evaluated employee performance, providing constructive feedback to support professional development.
  • Boosted employee morale by cultivating a positive work environment that encouraged teamwork and open communication.
  • Facilitated clear communication between store teams and corporate leadership, fostering a collaborative environment that prioritized shared goals.
  • Drove market growth by analyzing trends to identify opportunities for expansion or improvement in existing stores.
  • Managed store operations for optimal efficiency, streamlining processes and reducing overhead costs.

Education

GED -

McDowell Adult Education
Columbus, IN

Skills

Installation and repair

Attention to detail

Preventive Maintenance

Customer service

Work with minimal supervision

Valid Driver's license

Punctual and reliable

Troubleshooting skills

Flexible and adaptable

Problem and issue resolution

Power tool proficiency

Repair techniques

Documentation and reporting

Equipment troubleshooting

OSHA requirements

Diagnostic testing

Heavy lifting

Service reports

Mechanical aptitude

Quality assurance

Hand tool expertise

System installation

Equipment inspection

Customer relationship management

Inventory management

Operating test equipment

Electrical systems

HVAC systems

Work documentation

Commercial construction experience

Roofing

Plumbing

Drywalling

Mechanical tools

Verbal and written communication

Hand tools

System upgrades

Incident reporting

Supply chain coordination

Equipment calibration

Work order prioritization

Power tool mastery

Maintenance and repair

Service call response

Multitasking

Active listening

Organizational skills

Teamwork and collaboration

Component repairs

Time management

Timeline

Service Technician

Coca-Cola
02.2025 - Current

Contractor

Kaabs Ventures
02.2025 - 02.2026

Shipping and Receiving Lead

Peer Foods
2023 - 2024

Supervisor

Ditech
2021 - 2023

Supply Chain Analyst

Optimas OE Solutions
2018 - 2019

Store/Market Manager

Frontier Communications
2017 - 2018

GED -

McDowell Adult Education
Thomas Mcfall