Thomas McKillop
Goodshred
Sioux Falls,SD
1
Certification
25
years of professional experience
Results-driven customer service representative skilled in active listening and critical thinking. Proven ability to resolve inquiries and enhance satisfaction through effective order processing and team collaboration.
Work History
Customer Service Representative and Truck Driver
13 Years 7 Months- Resolved customer inquiries and issues effectively, enhancing overall satisfaction.
- Processed orders and returns accurately, ensuring smooth transaction flows.
- Trained new team members on company policies and customer service best practices.
- Collaborated with cross-functional teams to streamline communication and problem resolution.
Lead Installer
10 Years 10 Months- Supervised installation teams, providing guidance and mentoring to enhance skill development.
- Implemented process improvements to increase efficiency in installation workflows.
- Led installation projects, ensuring compliance with safety standards and regulations.
- Coordinated logistics for material procurement and resource allocation for projects.
- Trained new installers on procedures, tools, and best practices for optimal performance.
- Provided on-site supervision, ensuring proper adherence to safety regulations and protocols.
Education
Master of Science - Exercise Physiology
Bachelor of Science - Physical Education And Mathe
Skills
Client relations
Listening techniques
Analytical thinking
Data management
Certification
CDL B and Fork lift certified
Timeline
Customer Service Representative and Truck Driver
Goodshred
06.2012 - 01.2026Read More
Lead Installer
Brown & Saenger
07.2001 - 05.2012Read More
South Dakota State University
Master of Science from Exercise Physiology
Read More
South Dakota State University
Bachelor of Science from Physical Education And Mathe
Read More